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Dienstleistungssektor
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Journal of service management
Tourism management : research, policies, practice
11
The service industries journal
5
Harvard-Business-Manager : das Wissen der Besten
4
Harvard business review : HBR
3
Journal of service research : JSR
3
The Academy of Management review : AMR
3
European quality : the official journal of the European Organization for Quality
2
Innovations: Technology, Governance, Globalization
2
Journal of business research : JBR
2
Journal of small business and enterprise development
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of world business : JWB
2
Management today
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
The Service Industries Journal
2
The journal of trading
2
Academy of Management perspectives : AMP
1
Business Economics Working Papers
1
Central Banking, Analysis, and Economic Policies Book Series
1
Documentos de Trabajo / Instituto de Economía, Facultad de Ciencia Económicas y Administrativas
1
Global information systems : the implications of culture for IS management
1
HRM defined and in organizational context
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Handbook of organizational culture and climate
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Handbook of service science ; [Vol. 1]
1
Human resource management review
1
Human resource planning
1
International journal of management
1
Journal of Management Development
1
Journal of Service Management
1
Journal of Small Business and Enterprise Development
1
Journal of World Business
1
Journal of destination marketing & management
1
Journal of retailing and consumer services
1
Journal of service research
1
New perspectives on internationalization and competitiveness : integrating economics, innovation and higher education ; [... this collection of research and idea papers is build around the workshops covering the theme of internationalization and c.ompetitiveness. The first workshop was held at George Mason University (GMU) in Arlington, VA, USA in March 1 - 2, 2013 and a second, follow-up workshop, building on the key results from the first, was held at the Royal Institute of Technology (KTH) in Stockholm, Sweden on October 3 -4, also 2013]
1
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
1
PharmacoEconomics
1
Readings and cases in international human resource management
1
Readings in organizational behavior
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ECONIS (ZBW)
6
OLC EcoSci
2
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1
Why service recovery fails: Tensions among customer, employee, and process perspectives
Michel, Stefan
;
Bowen, David
;
Johnston, Robert
- In:
Journal of service management
20
(
2009
)
3/4
,
pp. 253-273
Persistent link: https://www.econbiz.de/10008374474
Saved in:
2
Why service recovery fails: Tensions among customer, employee, and process perspectives
Michel, Stefan
;
Bowen, David
;
Johnston, Robert
- In:
Journal of service management
20
(
2009
)
3
,
pp. 253-273
Persistent link: https://www.econbiz.de/10008374516
Saved in:
3
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
4
Billions of impoverished people deserve to be better served : a call to action for the service research community
Fisk, Raymond P. P.
;
Anderson, Laurel
;
Bowen, David E.
; …
- In:
Journal of service management
27
(
2016
)
1
,
pp. 43-55
Persistent link: https://www.econbiz.de/10011482155
Saved in:
5
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
6
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
7
Customer experience (CX), employee experience (EX) and human experience (HX) : introductions, interactions and interdisciplinary implications
Gustafsson, Anders
;
Caruelle, Delphine
;
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
3
,
pp. 333-356
Persistent link: https://www.econbiz.de/10015078004
Saved in:
8
A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E.
- In:
Journal of service management
34
(
2023
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10013537612
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