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Consumer behaviour
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Artificial intelligence
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Dienstleistungssektor
3
Künstliche Intelligenz
3
Service industry
3
Beziehungsmarketing
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Customer satisfaction
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Emotion
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Wirtz, Jochen
15
Mattila, Anna S.
3
Ramaseshan, B.
3
Ambtman, Anouk den
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Ehret, Michael
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Grandey, Alicia
2
Horváth, Csilla
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Rafaeli, Anat
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Ravid, Shy
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Steiner, Dirk D.
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Tambyah, Siok Kuan
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Tuzovic, Sven
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Alavipour, Roya Sadat
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Canli, Zeynep Gurhan
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Darani, Tiffany
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Georgi, Dominik
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Groth, Markus
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Grönroos, Christian
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Klundert, Joris van de
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Liu, Qing
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Smith, Nicholas A.
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Subramony, Mahesh
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Vakeel, Khadija Ali
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Journal of service management
Journal of Service Management
18
International journal of service industry management : IJSIM
15
Winning in service markets series
13
Journal of business research : JBR
11
Journal of Services Marketing
10
The journal of services marketing
8
Journal of service research : JSR
6
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
5
Harvard-Business-Manager : das Wissen der Besten
5
Journal of the Academy of Marketing Science
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Journal of Business Research
4
Journal of service research
4
Harvard business review : HBR
3
The service industries journal
3
Berichte / Forschungsinstitut der Internationalen Wissenschaftlichen Vereinigung Weltwirtschaft und Weltpolitik (IWVWW) e.V.
2
Business strategy review
2
European journal of operational research : EJOR
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International Journal of Revenue Management
2
International Marketing Review
2
International journal of revenue management : IJRM
2
International marketing review
2
Journal of Asian business
2
Journal of Service Theory and Practice
2
Journal of marketing management : MM
2
Journal of retailing
2
Journal of strategic marketing
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
Tourism management : research, policies, practice
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Die informatisierte Service-Ökonomie : Veränderungen im privaten und öffentlichen Sektor
1
European Business Review
1
European Journal of Marketing
1
European Journal of Operational Research
1
European journal of marketing
1
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ECONIS (ZBW)
11
OLC EcoSci
4
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1
Emotion display rules at work in the global service economy: the special case of the customer
Grandey, Alicia
;
Rafaeli, Anat
;
Ravid, Shy
;
Wirtz, Jochen
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 388-413
Persistent link: https://www.econbiz.de/10008426061
Saved in:
2
Organizational learning from customer feedback received by service employees: A social capital perspective
Wirtz, Jochen
;
Tambyah, Siok Kuan
;
Mattila, Anna S.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 363-388
Persistent link: https://www.econbiz.de/10008426062
Saved in:
3
Managing brands and customer engagement in online brand communities
Wirtz, Jochen
;
Ambtman, Anouk den
;
Bloemer, Josée
; …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 223-244
Persistent link: https://www.econbiz.de/10010132551
Saved in:
4
Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences
Noone, Breffni M.
;
Kimes, Sheryl E.
;
Mattila, Anna S.
; …
- In:
Journal of service management
20
(
2009
)
3/4
,
pp. 380-403
Persistent link: https://www.econbiz.de/10008374469
Saved in:
5
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
6
Organizational learning from customer feedback received by service employees : a social capital perspective
Wirtz, Jochen
;
Tambyah, Siok Kuan
;
Mattila, Anna S.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 363-387
Persistent link: https://www.econbiz.de/10003993797
Saved in:
7
Emotion display rules at work in the global service economy: the special case of the customer
Grandey, Alicia
;
Rafaeli, Anat
;
Ravid, Shy
;
Wirtz, Jochen
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 388-412
Persistent link: https://www.econbiz.de/10003993798
Saved in:
8
Managing brands and customer engagement in online brand communities
Wirtz, Jochen
;
Ambtman, Anouk den
;
Bloemer, Johanna M.
; …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 223-244
Persistent link: https://www.econbiz.de/10009765063
Saved in:
9
The role of marketing in today's enterprise
Wirtz, Jochen
;
Tuzovic, Sven
;
Kuppelwieser, Volker G.
- In:
Journal of service management
25
(
2014
)
2
,
pp. 171-194
Persistent link: https://www.econbiz.de/10010343485
Saved in:
10
Global business services : increasing specialization and integration of the world economy as drivers of economic growth
Wirtz, Jochen
;
Tuzovic, Sven
;
Ehret, Michael
- In:
Journal of service management
26
(
2015
)
4
,
pp. 565-587
Persistent link: https://www.econbiz.de/10011416711
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