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Beziehungsmarketing
3
Customer satisfaction
3
Dienstleistungsqualität
3
Dienstleistungssektor
3
Kundenzufriedenheit
3
Relationship marketing
3
Service industry
3
Service quality
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Bundling strategy
2
Consumer behaviour
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Automobilzulieferindustrie
1
Automotive industry
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Automotive supplier industry
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Betriebliche Wertschöpfung
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Business services
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Collaborative theorizing
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Customer behavior
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Customer experience
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Customer journey
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Customer requirements
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Gustafsson, Anders
11
Witell, Lars
6
Kristensson, Per
4
Löfgren, Martin
2
Bolton, Ruth N.
1
Bowen, David E.
1
Brodie, Roderick J.
1
Caruelle, Delphine
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Högström, Claes
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Jaakkola, Elina
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Löfberg, Nina
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1
Mele, Cristina
1
Olsen, Line Lervik
1
Radnor, Zoe
1
Sirianni, Nancy J.
1
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Journal of service management
Journal of business research : JBR
24
Journal of Service Management
10
Conjoint measurement : methods and applications
9
The TQM Journal
9
International journal of service industry management : IJSIM
7
Journal of Services Marketing
7
Journal of retailing and consumer services
6
The TQM journal : the international review of organizational improvement
6
Journal of service research
5
Managing service quality : MSQ ; an international journal
5
The journal of services marketing
5
Journal of Business Research
4
Journal of service research : JSR
4
Psychology & marketing
4
Conjoint measurement : methods and applications ; with 91 tables
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of retailing
3
Journal of the Academy of Marketing Science
3
Total quality management
3
IFN Working Paper
2
IFN working paper
2
International journal of quality and service sciences
2
Quality management journal : QMJ
2
AMS review : official publication of the Academy of Marketing Science
1
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Constitutional political economy
1
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
Customer retention in the automotive industry : quality, satisfaction and loyalty
1
Empirica : journal of european economics
1
European Journal of Marketing
1
European Management Journal
1
European journal of marketing : EJM
1
European management journal
1
European management journal : publ. twice a year for the Scottish Business School
1
Handbook of service science ; [Vol. 1]
1
Innovation of strategic reflexivity
1
International Journal of Quality and Service Sciences
1
International journal of production economics
1
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ECONIS (ZBW)
9
OLC EcoSci
2
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1
Developing service research : paving the way to transdisciplinary research
Gustafsson, Anders
;
Högström, Claes
;
Radnor, Zoe
; …
- In:
Journal of service management
27
(
2016
)
1
,
pp. 9-20
Persistent link: https://www.econbiz.de/10011481990
Saved in:
2
Service strategies in a supply chain
Löfberg, Nina
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
21
(
2010
)
4
,
pp. 427-440
Persistent link: https://www.econbiz.de/10008656293
Saved in:
3
Idea generation : customer co-creation versus traditional market research techniques
Witell, Lars
;
Kristensson, Per
;
Gustafsson, Anders
; …
- In:
Journal of service management
22
(
2011
)
2
,
pp. 140-159
Persistent link: https://www.econbiz.de/10009155031
Saved in:
4
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
5
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
6
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
7
Service infusion in manufacturing industries
Gustafsson, Anders
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008749749
Saved in:
8
Enhancing theory development in service research
Brodie, Roderick J.
;
Gustafsson, Anders
- In:
Journal of service management
27
(
2016
)
1
,
pp. 2-8
Persistent link: https://www.econbiz.de/10011481967
Saved in:
9
Customer experience (CX), employee experience (EX) and human experience (HX) : introductions, interactions and interdisciplinary implications
Gustafsson, Anders
;
Caruelle, Delphine
;
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
3
,
pp. 333-356
Persistent link: https://www.econbiz.de/10015078004
Saved in:
10
Customer co-creation in service innovation: a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-328
Persistent link: https://www.econbiz.de/10009991453
Saved in:
1
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