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Dienstleistung
9
Services
9
Dienstleistungsqualität
8
Service quality
8
Dienstleistungsmarketing
7
Services marketing
7
Customer integration
6
Kundenintegration
6
Beziehungsmarketing
5
Customer satisfaction
5
Dienstleistungsmanagement
5
Kundenzufriedenheit
5
Relationship marketing
5
Service management
5
Betriebliche Wertschöpfung
4
Dienstleistungssektor
4
Innovation
4
Service industry
4
Service-Dominant Logic
4
Service-dominant logic
4
Value creation
4
Consumer behaviour
3
Customer experience
3
Dienstleistungsinnovation
3
Konsumentenverhalten
3
Service innovation
3
Strategic management
3
Strategisches Management
3
Arbeitsgruppe
2
CEO
2
Customer service
2
Deutschland
2
Forschung
2
Führungskräfte
2
Germany
2
Innovation management
2
Innovationsmanagement
2
Kundenservice
2
Managers
2
Marketing management
2
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4
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3
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Article
25
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Article in journal
21
Aufsatz in Zeitschrift
21
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21
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Edvardsson, Bo
25
Tronvoll, Bård
5
Klaus, Philipp
4
Meiren, Thomas
3
Schäfer, Adrienne
3
Witell, Lars
3
Bjurko, Margareta
2
Brown, Stephen Walter
2
Di Pietro, Laura
2
Echeverri, Per
2
Firth, Robert
2
Gebauer, Heiko
2
Gremler, Dwayne D.
2
Jaakkola, Elina
2
Min, Choo Zhi
2
Ng, Gloria
2
Parasuraman, A.
2
Pareigis, Jörg
2
Renzi, Maria Francesca
2
Yi, Ding
2
Aal, Kotaiba
1
Andreassen, Tor Wallin
1
As'ad, Nabila
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David E.
1
Brown, Stephen W.
1
Chase, Richard B.
1
Colurcio, Maria
1
Conduit, Jodie
1
Fisk, Raymond P.
1
Friman, Margareta
1
Gruber, Thorsten
1
Grönroos, Christian
1
Guglielmetti Mugion, Roberta
1
Heinonen, Kristina
1
Karpen, Ingo Oswald
1
Kleiningham, Timothy L.
1
Koskela-Huotari, Kaisa
1
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QUIS <13, 2013, Karlstad>
1
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Journal of service management
Managing service quality : MSQ ; an international journal
29
Journal of Service Management
22
The journal of services marketing
17
Journal of retailing and consumer services
16
Journal of Services Marketing
14
International journal of quality and service sciences
13
International Journal of Quality and Service Sciences
9
The service industries journal
9
Journal of business research : JBR
8
Business transformation for a sustainable future
5
International journal of service industry management : IJSIM
5
Journal of service research : JSR
4
Marketing theory
4
The journal of business & industrial marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of market research : JMRS ; the journal of the Market Research Society
3
Journal of Business & Industrial Marketing
3
Journal of marketing management : MM
3
Journal of service research
3
Journal of travel and tourism marketing
3
Organizational dynamics : a quarterly review of organizational behavior for professional managers
3
Rapport från Institutionen för Ekonomi och Statistik
3
Series on technology management
3
The journal of product & brand management
3
European Journal of Marketing
2
International journal of market research
2
Involving customers in new service development
2
Journal of business-to-business marketing
2
Journal of strategic marketing
2
Journal of the Academy of Marketing Science
2
Management Research and Practice
2
Management, organizations and society
2
Quality & Quantity: International Journal of Methodology
2
Review of marketing research
2
Scandinavian journal of management
2
Technovation : the international journal of technological innovation, entrepreneurship and technology management
2
The TQM Magazine
2
The TQM magazine : the international bi-monthly for total quality management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
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ECONIS (ZBW)
21
OLC EcoSci
6
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27
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1
Getting in with the "in" crowd : how to put marketing back on the CEO's agenda
Klaus, Philipp
;
Edvardsson, Bo
;
Kleiningham, Timothy L.
; …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 195-212
Persistent link: https://www.econbiz.de/10010343483
Saved in:
2
Guest editorial: The road back to relevance : how to put marketing (and marketing scholars) back on the top managements' agendas
Klaus, Philipp
;
Edvardsson, Bo
- In:
Journal of service management
25
(
2014
)
2
,
pp. 166-170
Persistent link: https://www.econbiz.de/10010343486
Saved in:
3
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
4
EXQ : a multiple-item scale for assessing service experience
Klaus, Philipp
;
Maklan, Stan
- In:
Journal of service management
23
(
2012
)
1
,
pp. 5-33
Persistent link: https://www.econbiz.de/10009534370
Saved in:
5
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen W.
;
Gremler, Dwayne D.
; …
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-586
Persistent link: https://www.econbiz.de/10009340257
Saved in:
6
Having a strategy for new service development - does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10010087399
Saved in:
7
Does service-dominant design result in a better service system?
Edvardsson, Bo
;
Ng, Gloria
;
Min, Choo Zhi
;
Firth, Robert
; …
- In:
Journal of service management
22
(
2011
)
4
,
pp. 540-557
Persistent link: https://www.econbiz.de/10009286396
Saved in:
8
Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg
;
Echeverri, Per
;
Edvardsson, Bo
- In:
Journal of service management
23
(
2012
)
5
,
pp. 677-696
Persistent link: https://www.econbiz.de/10010026071
Saved in:
9
The impact of service orientation in corporate culture on business performance in manufacturing companies
Gebauer, Heiko
;
Edvardsson, Bo
;
Bjurko, Margareta
- In:
Journal of service management
21
(
2010
)
2
,
pp. 237-260
Persistent link: https://www.econbiz.de/10008406344
Saved in:
10
Emotions and stability in telecom-customer relationships
Roos, Inger
;
Friman, Margareta
;
Edvardsson, Bo
- In:
Journal of service management
20
(
2009
)
2
,
pp. 192-208
Persistent link: https://www.econbiz.de/10008374536
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