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Exploring the frontiers in reality-enhanced service communication : from augmented and virtual reality to neuro-enhanced reality
Hilken, Tim; Chylinski, Mathew; Ruyter, Ko de; Heller, Jonas - In: Journal of service management 33 (2022) 4/5, pp. 657-674
Persistent link: https://www.econbiz.de/10013325741
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Communication channel consideration for in-home services : the moderating role of customer participation
Birgelen, Marcel van; Dellaert, Benedict G. C.; Ruyter, … - In: Journal of service management 23 (2012) 2, pp. 216-252
Persistent link: https://www.econbiz.de/10009554261
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Effects of positive vs negative forces on the burnout-commitment-turnover relationship
Chen, Ching-fu; Yu, Ting - In: Journal of service management 25 (2014) 3, pp. 388-410
Persistent link: https://www.econbiz.de/10010384968
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Communication channel consideration for in-home services: The moderating role of customer participation
Birgelen, Marcel van; Dellaert, Benedict G.C.; Ruyter, Ko de - In: Journal of service management 23 (2012) 2, pp. 216-253
Persistent link: https://www.econbiz.de/10009964074