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An Empirical Test of Eco-Certi...
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Dienstleistungsmanagement
4
Service management
4
Consumer behaviour
3
Konsumentenverhalten
3
Dienstleistungsmarketing
2
Dienstleistungsqualität
2
Dienstleistungssektor
2
Service industry
2
Service quality
2
Services management
2
Services marketing
2
USA
2
United States
2
Business network
1
Communication
1
Compliance intention
1
Cooperation
1
Customer integration
1
Customer satisfaction
1
Customer service
1
Dienstleistung
1
Eco-efficiency
1
Eco-friendly service concept
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Electronic Banking
1
Electronic banking
1
Feedback
1
Feedback satisfaction
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Forschungskooperation
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Gastgewerbe
1
Gesundheitsversorgung
1
Health care
1
Healthcare service
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Hospitality industry
1
Innovation management
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Innovationsmanagement
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Verma, Rohit
8
Joglekar, Nitin
3
Ding, Xin David
2
Huang, Yang
2
Zhang, Jie J.
2
Choi, Sunmee
1
Dixon, Michael
1
Karniouchina, Ekaterina V.
1
Kim, Shinyoung
1
Rhee, Bo van der
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Verna, Rohit
1
Victorino, Liana
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Zhao, Xiande
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QUIS <12, 2011, Ithaca, NY>
1
QUIS <14., 2015, Schanghai>
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Journal of service management
Journal of Service Management
20
Production and operations management : an international journal of the Production and Operations Management Society
16
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
8
Production and Operations Management
7
Journal of operations management
5
Decision line
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
Journal of management information systems : JMIS
4
Production and operations management : the flagship research journal of the Production and Operations Management Society
4
International journal of production economics
3
Journal of service research : JSR
3
MIT sloan management review
3
Research handbook on services management
3
Boston U. School of Management Research Paper
2
Boston University Questrom School of Business Research Paper
2
European journal of operational research : EJOR
2
International Journal of Operations & Production Management
2
International journal of service industry management : IJSIM
2
Journal of business venturing
2
Journal of revenue and pricing management
2
Management information systems : mis quarterly
2
Manufacturing & service operations management : M & SOM
2
Operations research, Management science : OR MS ; the international literature digest
2
Research in engineering design : theory, applications, and concurrent engineering
2
The journal of product innovation management : an internat. publication of the Product Development & Management Association
2
Agglomeration and firm performance
1
Boston University School of Managment Working Paper
1
Business Process Management Journal
1
California management review : CMR
1
Cornell hospitality quarterly : CQ
1
Corporate strategies & innovations in the emerging global economy
1
Decision sciences : DS
1
Entrepreneurship theory and practice : ET&P
1
European Journal of Operational Research
1
European Planning Studies
1
Frontiers of entrepreneurship research 2012 : proceedings of the thirty-second annual Entrepreneurship Research Conference
1
Handbook of logistics and supply-chain management
1
Handbook of new product development management
1
IEEE transactions on engineering management : EM
1
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ECONIS (ZBW)
7
OLC EcoSci
2
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1
Pushing the frontier of sustainable service operations management: Evidence from US hospitality industry
Zhang, Jie J.
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
23
(
2012
)
3
,
pp. 377-400
Persistent link: https://www.econbiz.de/10009991457
Saved in:
2
Signaling eco-certification : implications for service coproduction and resource efficiency
Zhang, Jie Jennifer
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
25
(
2014
)
4
,
pp. 494-511
Persistent link: https://www.econbiz.de/10010405216
Saved in:
3
Pushing the frontier of sustainable service operations management : evidence from US hospitality industry
Zhang, Jie J.
;
Joglekar, Nitin
;
Verna, Rohit
- In:
Journal of service management
23
(
2012
)
3
,
pp. 377-399
Persistent link: https://www.econbiz.de/10009619151
Saved in:
4
Customer experience in online financial services: A study of behavioral intentions for techno-ready market segments
Ding, Xin David
;
Huang, Yang
;
Verma, Rohit
- In:
Journal of service management
22
(
2011
)
3
,
pp. 344-367
Persistent link: https://www.econbiz.de/10009166379
Saved in:
5
Customer experience in online financial services : a study of behavioral intentions for techno-ready market segments
Ding, Xin David
;
Huang, Yang
;
Verma, Rohit
- In:
Journal of service management
22
(
2011
)
3
,
pp. 344-366
Persistent link: https://www.econbiz.de/10009239537
Saved in:
6
QUIS 12 : expanding the definition of service excellence and quality in service
Verma, Rohit
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009619183
Saved in:
7
The role of coordinated marketing-operations strategy in services : implications for managerial decisions and execution
Dixon, Michael
;
Karniouchina, Ekaterina V.
;
Rhee, Bo van der
- In:
Journal of service management
25
(
2014
)
2
,
pp. 275-294
Persistent link: https://www.econbiz.de/10010343465
Saved in:
8
Collaborative innovations in the network environment : QUIS 14
Zhao, Xiande
(
ed.
);
Verma, Rohit
(
ed.
)
-
QUIS <14., 2015, Schanghai>
-
2017
Persistent link: https://www.econbiz.de/10011704045
Saved in:
9
Providing feedback to service customers : the effect of the presentation order and repetition of feedback types
Kim, Shinyoung
;
Choi, Sunmee
;
Verma, Rohit
- In:
Journal of service management
28
(
2017
)
2
,
pp. 389-416
Persistent link: https://www.econbiz.de/10011704070
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