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~subject:"Service industry"
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Virtuelle Stimuli für Kundente...
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Service industry
Beziehungsmarketing
117
Relationship marketing
117
Consumer behaviour
50
Konsumentenverhalten
50
Dienstleistungsqualität
48
Service quality
48
Customer satisfaction
44
Kundenzufriedenheit
44
Dienstleistungssektor
26
Customer integration
17
Kundenintegration
17
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Customer value
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Betriebliche Wertschöpfung
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Emotion
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Lieferantenmanagement
8
Salespeople
8
Supplier relationship management
8
Value creation
8
Verkaufspersonal
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Arbeitsverhalten
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Storey, Chris
2
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1
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1
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1
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1
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1
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Journal of service research : JSR
The journal of services marketing
33
Journal of business research : JBR
29
SpringerLink / Bücher
20
Journal of service management
17
The service industries journal
16
Journal of retailing and consumer services
15
Industrial marketing management : the international journal for industrial and high-tech firms
14
International journal of production economics
10
Journal of service research
10
Journal of the Academy of Marketing Science
10
Service business
10
The journal of business & industrial marketing
10
Services marketing quarterly
8
Managing service quality : MSQ ; an international journal
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Fokus Dienstleistungsmarketing
6
Interaktionen im Dienstleistungsbereich
6
International journal of services technology and management
6
Gabler Edition Wissenschaft
5
International journal of electronic customer relationship management : IJECRM
5
International journal of hospitality management
5
International journal of services and operations management
5
Journal of hospitality marketing & management
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of strategic marketing
5
Psychology & marketing
5
Technovation : the international journal of technological innovation, entrepreneurship and technology management
5
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
4
Europäische Hochschulschriften / 5
4
Forum Dienstleistungsmanagement
4
International journal of business excellence
4
International journal of contemporary hospitality management
4
International journal of quality & reliability management
4
International journal of services, economics and management
4
Journal of business-to-business marketing
4
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
4
The journal of product innovation management : an international publication of the Product Development & Management Association
4
Total quality management & business excellence
4
Electronic Services
3
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ECONIS (ZBW)
26
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1
Service design as an approach to implement the value cocreation perspective in new service development
Yu, Eun
;
Sangiorgi, Daniela
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 40-58
Persistent link: https://www.econbiz.de/10011855775
Saved in:
2
The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko
;
Klein, Jan F.
;
Luo, Xueming
;
Tikkanen, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
Saved in:
3
Customer and frontline employee influence on new service development performance
Melton, Horace L.
;
Hartline, Michael D.
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 411-425
Persistent link: https://www.econbiz.de/10008736074
Saved in:
4
The role of knowledge management strategies and task knowledge in stimulating service innovation
Storey, Chris
;
Kahn, Kenneth B.
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 397-410
Persistent link: https://www.econbiz.de/10008736075
Saved in:
5
Strengthening customer relationships : what factors influence customers to migrate to contracts?
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009774892
Saved in:
6
Getting smart : learning from technology-empowered frontline interactions
Marinova, Detelina
;
Ruyter, Ko de
;
Huang, Ming-Hui
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10011647479
Saved in:
7
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
8
Service firm performance transparency : how, when, and why does it pay off?
Liu, Yeyi
;
Eisingerich, Andreas B
;
Auh, Seigyoung
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 451-467
Persistent link: https://www.econbiz.de/10011392277
Saved in:
9
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
10
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
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