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Frontline service employee compliance with customer special requests
Beatty, Sharon E.; Ogilvie, Jessica; Northington, … - In: Journal of service research : JSR 19 (2016) 2, pp. 158-173
Persistent link: https://www.econbiz.de/10011485432
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Disclosure Antecedents in an Online Service Context: The Role of Sensitivity of Information
Mothersbaugh, David L.; Foxx, William K.; Beatty, Sharon E. - In: Journal of service research : JSR 15 (2012) 1, pp. 76-99
Persistent link: https://www.econbiz.de/10009833945
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Disclosure antecedents in an online service context : the role of sensitivity of information
Mothersbaugh, David L.; Foxx, William K.; Beatty, Sharon E. - In: Journal of service research : JSR 15 (2012) 1, pp. 76-98
Persistent link: https://www.econbiz.de/10009521622
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Understanding the Relationships Between Commitment and Voice: Hypotheses, Empirical Evidence, and Directions for Future Research
Beatty, Sharon E.; Reynolds, Kristy E.; Noble, Stephanie M. - In: Journal of service research : JSR 15 (2012) 3, pp. 296-316
Persistent link: https://www.econbiz.de/10009996359
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Understanding the relationships between commitment and voice : hypotheses, empirical evidence, and directions for future research
Beatty, Sharon E.; Reynolds, Kristy E.; Noble, Stephanie M. - In: Journal of service research : JSR 15 (2012) 3, pp. 296-315
Persistent link: https://www.econbiz.de/10009578290
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Satisfiers and dissatisfiers in the online environment : a critical incident assessment
Holloway, Betsy Bugg; Beatty, Sharon E. - In: Journal of service research : JSR 10 (2007/08) 4, pp. 347-364
Persistent link: https://www.econbiz.de/10003705721
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Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno; Walsh, Gianfranco; Beatty, Sharon E. - In: Journal of service research : JSR 20 (2017) 2, pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
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Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.; Sirianni, Nancy J.; Korschun, Daniel; … - In: Journal of service research : JSR 20 (2017) 1, pp. 76-90
Persistent link: https://www.econbiz.de/10011648260