Understanding the relationships between commitment and voice : hypotheses, empirical evidence, and directions for future research
Year of publication: |
2012
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Authors: | Beatty, Sharon E. ; Reynolds, Kristy E. ; Noble, Stephanie M. ; Harrison, Mary P. |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 15.2012, 3, p. 296-315
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Subject: | Beziehungsmarketing | Relationship marketing | Virales Marketing | Viral marketing | Exit-Strategie | Exit strategy | Dienstleistungssektor | Service industry | USA | United States |
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