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Journal of service research : JSR
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
20
Memorandum from (the) Institute of Economic Research, Faculty of Economics, University of Groningen
8
Journal of business research : JBR
7
MSI reports : working paper series
6
Maandblad voor accountancy en bedrijfseconomie : MAB
6
Marketing : journal of research and management
6
European journal of marketing : EJM
5
Journal of marketing
5
Research report / Graduate School Research Institute Systems, Organisations and Management
5
Applied economics
4
De economist : Netherlands economic review ; quarterly review of the Royal Netherlands Economic Association
4
International series in quantitative marketing
4
Journal of retailing
4
Journal of the Academy of Marketing Science
4
Research Memorandum, Institute of Economic Research, Faculty of Economics, University of Groningen
4
Journal of marketing management : MM
3
Marketing letters : a journal of research in marketing
3
Schmalenbach Business Review (sbr)
3
Schmalenbach business review : sbr
3
European Journal of Operational Research
2
European management journal
2
Institute of Economic Research, Faculty of Economics, University of Groningen, Research Memoradum
2
Institute of Economic Research, Faculty of Economics, University of Groningen, Research Memorandum
2
International Business Review
2
International Journal of Forecasting
2
International Series in Quantitative Marketing
2
International journal of business and emerging markets : IJBEM
2
International journal of forecasting
2
Jahrbuch der Absatz- und Verbrauchsforschung
2
Journal of Business & Economic Statistics
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of marketing research
2
Journal of marketing research : JMR
2
Journal of service research
2
Marketing Letters
2
Memorandum from Institute of Economic Research, Faculty of Economics, University of Groningen
2
SpringerLink / Bücher
2
The journal of product innovation management : an international publication of the Product Development & Management Association
2
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ECONIS (ZBW)
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1
Analytics for customer engagement
Bijmolt, Tammo H. A.
;
Leeflang, Peter
;
Block, Frank
; …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 341-356
Persistent link: https://www.econbiz.de/10008652111
Saved in:
2
Customer engagement : essence, dimensionality, and boundaries
Doorn, Jenny van
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 280-282
Persistent link: https://www.econbiz.de/10009383374
Saved in:
3
Is there a halo effect in satisfaction formation in business-to-business services?
Doorn, Jenny van
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 124-141
Persistent link: https://www.econbiz.de/10003776094
Saved in:
4
Customer engagement behavior: theoretical foundations and research directions
Doorn, Jenny van
;
Lemon, Katherine N.
;
Mittal, Vikas
; …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 253-266
Persistent link: https://www.econbiz.de/10008652135
Saved in:
5
Advancing and consolidating knowledge about customer engagement
Brodie, Roderick J.
;
Hollebeek, Linda D.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 283-284
Persistent link: https://www.econbiz.de/10009383364
Saved in:
6
Coproduction of transformative services as a pathway to improved consumer well-being : findings from a longitudinal study on financial counseling
Mende, Martin
;
Doorn, Jenny van
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 351-368
Persistent link: https://www.econbiz.de/10011336500
Saved in:
7
Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van
;
Mende, Martin
;
Noble, Stephanie M.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10011647482
Saved in:
8
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
9
Customer Engagement: Essence, Dimensionality, and Boundaries
Doorn, Jenny van
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 280-283
Persistent link: https://www.econbiz.de/10009328897
Saved in:
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