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Beziehungsmarketing
80
Relationship marketing
80
Dienstleistungsqualität
43
Service quality
43
Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
40
Konsumentenverhalten
40
Customer integration
13
Kundenintegration
13
Lieferantenmanagement
12
Supplier relationship management
12
Satisfaction
11
Beschwerdemanagement
10
Complaint management
10
Emotion
9
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8
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8
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8
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8
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8
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8
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8
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7
Customer value
7
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7
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6
Retail trade
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Trust
6
Arbeitsverhalten
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Le Nguyen Hau
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Pham Ngoc Thuy
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Service business
Industrial marketing management : the international journal for industrial and high-tech firms
848
Journal of business research : JBR
687
Journal of retailing and consumer services
584
SpringerLink / Bücher
377
The journal of business & industrial marketing
342
International journal of hospitality management
280
The journal of services marketing
229
The service industries journal
191
Journal of the Academy of Marketing Science
174
Journal of strategic marketing
171
Journal of business-to-business marketing
152
Journal of marketing
146
International journal of electronic customer relationship management : IJECRM
140
Gabler Edition Wissenschaft
126
International journal of contemporary hospitality management
120
Journal of service research : JSR
119
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
115
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
112
Asia Pacific journal of marketing and logistics
111
Journal of service management
109
Marketing intelligence & planning
109
Psychology & marketing
108
Tourism management : research, policies, practice
108
The journal of brand management : an international journal
106
Journal of retailing
105
European journal of marketing : EJM
104
Cogent business & management
99
Springer eBook Collection / Business and Economics
93
Journal of marketing management : MM
91
Services marketing quarterly
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
87
The international journal of bank marketing : IJBM
85
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
84
Springer eBook Collection
83
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
79
Business horizons
76
Journal of financial services marketing : JFSM
71
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ECONIS (ZBW)
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1
Test of an integrative model of travel-related social media users' switching intentions
Kim, Taegoo
;
Karatepe, Osman M.
;
Lee, Gyehee
- In:
Service business
13
(
2019
)
2
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012124325
Saved in:
2
The role of customer operant resources in health care value creation
Le Nguyen Hau
- In:
Service business
13
(
2019
)
3
,
pp. 457-478
Persistent link: https://www.econbiz.de/10012124352
Saved in:
3
Motivation triggers for customer participation in value co-creation
Palma, Freida C.
;
Trimi, Silvana
;
Hong, Soon Goo
- In:
Service business
13
(
2019
)
3
,
pp. 557-580
Persistent link: https://www.econbiz.de/10012124370
Saved in:
4
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
5
A peer-to-peer (P2P) platform business model : the case of Airbnb
Lee, Kwang-Ho
;
Kim, DongHee
- In:
Service business
13
(
2019
)
4
,
pp. 647-669
Persistent link: https://www.econbiz.de/10012124394
Saved in:
6
The antecedents and influences of airline loyalty programs: the moderating role of involvement
Wang, Edward Shih-tse
;
Chen, Lily Shui-lien
;
Chen, I. Fei
- In:
Service business
9
(
2015
)
2
,
pp. 257-280
Persistent link: https://www.econbiz.de/10011296050
Saved in:
7
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
8
Investing in customer loyalty : the moderating role of relational characteristics
Balaji, M. S.
- In:
Service business
9
(
2015
)
1
,
pp. 17-40
Persistent link: https://www.econbiz.de/10011296103
Saved in:
9
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
10
Service quality in blood donation : satisfaction, trust and loyalty
Melián-Alzola, Lucía
;
Martín-Santana, Josefa D.
- In:
Service business
14
(
2020
)
1
,
pp. 101-129
Persistent link: https://www.econbiz.de/10012172764
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