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Antecedents and consequences of online customer satisfaction : a holistic process perspective
Pham, Thi Song Hanh; Ahammad, Mohammad F. - In: Technological forecasting & social change : an … 124 (2017), pp. 332-342
Persistent link: https://www.econbiz.de/10011899423
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Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus - In: Technological forecasting & social change : an … 196 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
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Passengers intentions towards self-services check-in, Kuwait airport as a case study
AlKheder, Sharaf - In: Technological forecasting & social change : an … 169 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012804322
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Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin; Guo, Shuojia; Xiong, Jie; Ye, Zhuxin - In: Technological forecasting & social change : an … 197 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
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Industry 4.0 : a bibliometric review of its managerial intellectual structure and potential evolution in the service industries
Mariani, Marcello M.; Borghi, Matteo - In: Technological forecasting & social change : an … 149 (2019), pp. 1-24
Persistent link: https://www.econbiz.de/10012228825
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Nanotechnology innovation system: understanding hidden dynamics of nanoscience fusion trajectories
Islam, Nazrul; Miyazaki, Kumiko - In: Technological forecasting & social change : an … 76 (2009) 1, pp. 128-140
Persistent link: https://www.econbiz.de/10003816134
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Public support for innovation : a systematic review of the literature and implications for open innovation
Jugend, Daniel; Fiorini, Paula De Camargo; Armellini, … - In: Technological forecasting & social change : an … 156 (2020), pp. 1-16
Persistent link: https://www.econbiz.de/10012514658
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Decent work in a transition economy : an empirical study of employees in China
Chen, Shih-Chih; Jiang, Wei; Ma, Yin - In: Technological forecasting & social change : an … 153 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012234725
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Being seen ... by human or machine? : acknowledgment effects on customer responses differ between human and robotic service workers
Frank, Darius-Aurel; Otterbring, Tobias - In: Technological forecasting & social change : an … 189 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014266108
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Innovation in the service sector : results from the Italian statistical survey
Evangelista, Rinaldo - In: Technological forecasting & social change : an … 58 (1998) 3, pp. 251-269
Persistent link: https://www.econbiz.de/10001338179