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Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan; Lee, Yu-cheng; Yen, Tieh-min - In: The TQM journal : the international review of … 22 (2010) 5, pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
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Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
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Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias; Trivellas, Panagiotis - In: The TQM journal : the international review of … 22 (2010) 3, pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
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An assessment of the quality of a tourist destination: the case of Nerja, Spain
López-Toro, Alberto A.; Díaz-Muñoz, Rocío; … - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 269-289
Persistent link: https://www.econbiz.de/10003979777
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An investigation into the effects of IS quality and top management support on ERP system usage
Lin, Hsiu-fen - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 335-349
Persistent link: https://www.econbiz.de/10003979792
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Measuring the return of quality investments
Coelho, Pedro S.; Vilares, Manuel J. - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 21-42
Persistent link: https://www.econbiz.de/10003957147
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Rethinking perceived service quality : an alternative to hierarchical and multidimensional models
García, Jose Antonio Martínez; Caro, Laura Martínez - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 93-118
Persistent link: https://www.econbiz.de/10003957173
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Examining the relationship between internal service quality aand its dimensions, and internal customer satisfaction
Jun, Minjoon; Cai, Shaohan - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 205-223
Persistent link: https://www.econbiz.de/10003957191
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A study of the quality of police services in exercising public power in Taiwan
Chu, Kuo-kuang; Li, Chi-hua; Chiu, Po-hsien - In: Total quality management & business excellence : an … 21 (2010) 5/6, pp. 537-551
Persistent link: https://www.econbiz.de/10003995849
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Managing service quality: the managers' orientations and their consequences : case study evidence of current practice
Soltani, Ebrahim; Liao, Ying Ying; Singh, Abhilasha; … - In: Total quality management & business excellence : an … 21 (2010) 5/6, pp. 673-685
Persistent link: https://www.econbiz.de/10003995859