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Consumer behaviour
259
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Beziehungsmarketing
123
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Customer satisfaction
108
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108
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45
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The journal of services marketing
Journal of business research : JBR
1,983
Journal of retailing and consumer services
1,963
International journal of hospitality management
818
International journal of consumer studies
761
Psychology & marketing
680
Journal of consumer research : JCR ; an interdisciplinary bimonthly
607
NBER working paper series
531
Working paper / National Bureau of Economic Research, Inc.
456
SpringerLink / Bücher
413
NBER Working Paper
400
The journal of product & brand management
399
Asia Pacific journal of marketing and logistics
397
Journal of marketing research : JMR
358
European journal of marketing : EJM
356
The journal of brand management : an international journal
355
Tourism management : research, policies, practice
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
348
Journal of business ethics : JOBE
346
Management science : journal of the Institute for Operations Research and the Management Sciences
335
Journal of travel and tourism marketing
334
Journal of marketing management : MM
325
Journal of international consumer marketing
314
Cogent business & management
306
Journal of retailing
305
Journal of marketing communications
304
Marketing letters : a journal of research in marketing
303
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
297
Journal of economic psychology : research in economic psychology and behavioral economics
295
International journal of retail & distribution management
293
Journal of consumer behaviour : an international research review
292
Journal of fashion marketing and management
292
The journal of consumer marketing
292
Technological forecasting & social change : an international journal
289
Journal of marketing
288
International journal of contemporary hospitality management
286
The international review of retail, distribution and consumer research
276
Journal of the Academy of Marketing Science
275
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
273
Journal of hospitality marketing & management
257
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ECONIS (ZBW)
273
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1
An investigation into gamification as a customer engagement experience environment
Harwood, Tracy
;
Garry, Tony
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 533-546
Persistent link: https://www.econbiz.de/10011418363
Saved in:
2
How does customer orientation influence authentic emotional display?
Huang, Yu-Shan
;
Brown, Tom
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 316-326
Persistent link: https://www.econbiz.de/10011524406
Saved in:
3
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
4
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
5
Embracing CSR in pro-social relationship marketing program : understanding driving forces of positive consumer responses
Hwang, Jiyoung
;
Kandampully, Jay
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 344-353
Persistent link: https://www.econbiz.de/10011387768
Saved in:
6
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
7
Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.
;
Blodgett, Jeffrey
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
Saved in:
8
Effects of visual servicescape aesthetics comprehension and appreciation on consumer experience
Lin, Ingrid Y.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 692-712
Persistent link: https://www.econbiz.de/10011590915
Saved in:
9
Restaurant tipping and customers' susceptibility to emotional contagion
Koku, Paul Sergius
;
Savas, Selen
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 762-772
Persistent link: https://www.econbiz.de/10011590922
Saved in:
10
Emotional timescapes : the temporal perspective and consumption emotions in services
Maguire, Louise
;
Geiger, Susi
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 211-223
Persistent link: https://www.econbiz.de/10011308999
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