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~isPartOf:"The service industries journal"
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Dienstleistungssektor
267
Service industry
267
Customer satisfaction
171
Kundenzufriedenheit
171
Dienstleistungsqualität
135
Service quality
135
Großbritannien
90
United Kingdom
90
Beziehungsmarketing
79
Relationship marketing
79
Consumer behaviour
67
Konsumentenverhalten
67
Innovation
55
Innovation management
43
Innovationsmanagement
43
Services
43
Dienstleistung
42
Customer service
33
Kundenservice
33
Bibliometrics
30
Bibliometrie
30
KMU
22
SME
22
Spain
21
Spanien
21
customer satisfaction
20
Productivity
18
Produktivität
18
Service innovation
18
Taiwan
18
Customer integration
17
Kundenintegration
17
Performance measurement
17
Performance-Messung
17
Tourism industry
17
Tourismuswirtschaft
17
USA
17
United States
17
Arbeitszufriedenheit
16
Beschwerdemanagement
16
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5
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531
Collection of articles of several authors
17
Sammelwerk
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Williams, Colin C.
10
Altinay, Levent
8
Daniels, Peter W.
4
Ribeiro Soriano, Domingo
4
Yi, Youjae
4
Alexander, Nicholas
3
Alves, Helena
3
Foxall, Gordon R.
3
Ha, Hong Youl
3
Horodnic, Ioana Alexandra
3
Kandampully, Jay
3
Kim, Wansoo
3
Kraus, Sascha
3
Köseoglu, Mehmet Ali
3
Lee, Sang M.
3
Malhotra, Neeru
3
Mas-Verdu, Francisco
3
Ok, Chihyung
3
Rayburn, Steven W.
3
Rubalcaba-Bermejo, Luis
3
Serrasqueiro, Zélia M.
3
Stare, Metka
3
Tanova, Cem
3
Wang, Mei-ling
3
Akehurst, Gary
2
Alkire, Linda
2
Alrawadieh, Zaid
2
Altinay, Eser
2
Apetrei, Andreea
2
Apfelthaler, Gerhard
2
Arici, Hasan Evrim
2
Backhouse, Chris J.
2
Bayighomog, Steven W.
2
Beyers, William B.
2
Broadbridge, Adelina M.
2
Burton, Dawn
2
Canter, Deborah D.
2
Caselli, Gian Paolo
2
Cetin, Gurel
2
Chaston, Ian
2
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The service industries journal
Discussion paper series / IZA
1,088
The economic journal : the journal of the Royal Economic Society
1,010
Applied economics
765
Cmnd.
739
Journal of business research : JBR
724
NBER working paper series
723
The economic history review : a journal of economic and social history
695
Discussion paper / Centre for Economic Policy Research
688
IZA Discussion Paper
667
Working paper / National Bureau of Economic Research, Inc.
647
NBER Working Paper
616
Scottish journal of political economy : the journal of the Scottish Economic Society
543
Journal of retailing and consumer services
527
International journal of hospitality management
499
Discussion paper
494
IZA Discussion Papers
463
Regional studies
437
Oxford economic papers
397
Economica
376
Fiscal studies : the journal of the Institute for Fiscal Studies
374
Research policy : policy, management and economic studies of science, technology and innovation
368
SpringerLink / Bücher
364
National Institute economic review
360
Oxford bulletin of economics and statistics
354
Working paper
354
Technological forecasting & social change : an international journal
321
Quarterly bulletin / Bank of England
300
BJIR : an international journal of employment relations
293
CESifo working papers
292
The journal of services marketing
286
Tourism management : research, policies, practice
283
Industrial relations journal
281
The Manchester School of Economic and Social Studies
276
Oxford review of economic policy
272
Cmnd
265
The bankers' magazine : and journal of the money market and railway digest
264
The journal of economic history
264
The banker : global financial intelligence
259
British tax review
258
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ECONIS (ZBW)
531
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1
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
2
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
3
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
4
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
5
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
6
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
7
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
8
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
9
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
10
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
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