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From disconfirmation to switching: an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-Hai; Wang, Kai-Yu; Hsu, Li-Chun; Cheng, I-Shin - In: The service industries journal 32 (2012) 8, pp. 1305-1322
Persistent link: https://www.econbiz.de/10009963414
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Effects of web site characteristics on customer loyalty in B2B e-commerce: evidence from Taiwan
Hsu, Li-Chun; Wang, Kai-Yu; Chih, Wen-Hai - In: The service industries journal 33 (2013) 11, pp. 1026-1050
Persistent link: https://www.econbiz.de/10010163236
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Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun; Wang, Kai-yu; Chih, Wen-hai - In: The service industries journal 33 (2013) 11, pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
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From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai; Wang, Kai-yu; Hsu, Li-chun; Cheng, I-shin - In: The service industries journal 32 (2012) 8, pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
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Modeling revenge and avoidance in the mobile service industry : moderation role of technology anxiety
Hsu, Li-Chun; Wang, Kai-Yu; Chih, Wen-Hai; Lin, Wei-Ching - In: The service industries journal 41 (2021) 15/16, pp. 1029-1052
Persistent link: https://www.econbiz.de/10012695309