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Edvardsson, Bo
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The service industries journal
Managing service quality : MSQ ; an international journal
29
Journal of service management
27
Journal of Service Management
22
The journal of services marketing
17
Journal of retailing and consumer services
16
Journal of Services Marketing
14
International journal of quality and service sciences
13
International Journal of Quality and Service Sciences
9
Journal of business research : JBR
8
Business transformation for a sustainable future
5
International journal of service industry management : IJSIM
5
Journal of service research : JSR
4
Marketing theory
4
The journal of business & industrial marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of market research : JMRS ; the journal of the Market Research Society
3
Journal of Business & Industrial Marketing
3
Journal of marketing management : MM
3
Journal of service research
3
Journal of travel and tourism marketing
3
Organizational dynamics : a quarterly review of organizational behavior for professional managers
3
Rapport från Institutionen för Ekonomi och Statistik
3
Series on technology management
3
The journal of product & brand management
3
European Journal of Marketing
2
International journal of market research
2
Involving customers in new service development
2
Journal of business-to-business marketing
2
Journal of strategic marketing
2
Journal of the Academy of Marketing Science
2
Management Research and Practice
2
Management, organizations and society
2
Quality & Quantity: International Journal of Methodology
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Review of marketing research
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Scandinavian journal of management
2
Technovation : the international journal of technological innovation, entrepreneurship and technology management
2
The TQM Magazine
2
The TQM magazine : the international bi-monthly for total quality management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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OLC EcoSci
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1
Luxury patient experience (LPX) : review, conceptualization, and future research directions
Klaus, Philipp
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
Saved in:
2
'The IKEA Saga': How Service Culture Drives Service Strategy
Edvardsson, Bo
;
Enquist, Bo
- In:
The service industries journal
22
(
2002
)
4
,
pp. 153-186
Persistent link: https://www.econbiz.de/10006261083
Saved in:
3
An Experience-Based Measure of Service Quality
Edvardsson, Bo
;
Mattsson, Jan
- In:
The service industries journal
13
(
1993
)
4
,
pp. 289-306
Persistent link: https://www.econbiz.de/10006358143
Saved in:
4
Internationalisation in service companies
Edvardsson, Bo
- In:
The service industries journal
13
(
1993
)
1
,
pp. 80-97
Persistent link: https://www.econbiz.de/10001138043
Saved in:
5
Internal Service Quality and the Psychological Work Environment: An Empirical Analysis of Conceptual Interrelatedness
Edvardsson, Bo
;
Larsson, Gerry
;
Setterlind, Sven
- In:
The service industries journal
17
(
1997
)
2
,
pp. 252-263
Persistent link: https://www.econbiz.de/10007306789
Saved in:
6
Key Concepts for New Service Development
Edvardsson, Bo
;
Olsson, Jan
- In:
The service industries journal
16
(
1996
)
2
,
pp. 140-164
Persistent link: https://www.econbiz.de/10007314669
Saved in:
7
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
8
Special double issue: nonprofit services : part 2
Alves, Helena
(
ed.
);
Edvardsson, Bo
(
ed.
)
-
2018
Persistent link: https://www.econbiz.de/10011848088
Saved in:
9
Special issue: nonprofit services : part 1
Alves, Helena
(
ed.
);
Edvardsson, Bo
(
ed.
)
-
2017
Persistent link: https://www.econbiz.de/10011818996
Saved in:
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