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The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna; Choi, Beom Joon - In: The service industries journal 32 (2012) 1/2, pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
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Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina; Jai, Tun-Min - In: The service industries journal 41 (2021) 13/14, pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
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Trust and commitment in the formation of donor loyalty
Barra, Cristobal; Pressgrove, Geah; Torres, Eduardo - In: The service industries journal 38 (2018) 5/6, pp. 360-377
Persistent link: https://www.econbiz.de/10011848104
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Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching; Chiu, Ya-kang; Guan, Jyh-liang - In: The service industries journal 28 (2008) 5/6, pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
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Customer referral management : the implications of social networks
Law, Monica - In: The service industries journal 28 (2008) 5/6, pp. 669-683
Persistent link: https://www.econbiz.de/10003775765
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Employee behaviour and relationship quality : impact on customers
Beatson, Amanda; Lings, Ian; Gudergan, Siegfried - In: The service industries journal 28 (2008) 1/2, pp. 211-223
Persistent link: https://www.econbiz.de/10003733143
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Building customer trust and loyalty : an empirical study in a retailing context
Sun, Pi-chuan; Lin, Chia-min - In: The service industries journal 30 (2010) 9/10, pp. 1439-1455
Persistent link: https://www.econbiz.de/10008661629
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Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming - In: The service industries journal 43 (2023) 5/6, pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
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Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath; Joshi, Arun; Nim, Shubhi; … - In: The service industries journal 43 (2023) 9/10, pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
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Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De; Liu, Ying-Chan; Zhuang, Wen-Long; Wang, … - In: The service industries journal 43 (2023) 9/10, pp. 764-784
Persistent link: https://www.econbiz.de/10014321623