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Predicting market orientation through internal market orientation as culture and behaviour : an empirical application in Spanish hotels
Domínguez-Falcón, Carmen; Martín-Santana, Josefa D.; … - In: The service industries journal 37 (2017) 3/4, pp. 229-255
Persistent link: https://www.econbiz.de/10011863161
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Examining human resource practice outcomes and service innovation
Okoe, Abednego Feehi; Boateng, Henry; Narteh, Bedman; … - In: The service industries journal 38 (2018) 7/8, pp. 431-445
Persistent link: https://www.econbiz.de/10011880824
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Do high-performance work systems always help to retain employees or is there a dark side?
Behravesh, Elaheh; Tanova, Cem; Abubakar, A. Mohammed - In: The service industries journal 40 (2020) 11/12, pp. 825-845
Persistent link: https://www.econbiz.de/10012260356
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Leisure-work preference and hotel employees' perceived subjective well-being
Wang, Yao-Chin; Qu, Hailin; Yang, Jing; Yang, Chu-En - In: The service industries journal 40 (2020) 1/2, pp. 110-132
Persistent link: https://www.econbiz.de/10012207492
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The effects of two directions of conflict and facilitation on frontline employees' job outcomes
Karatepe, Osman M.; Kilic, Hasan - In: The service industries journal 29 (2009) 7/8, pp. 977-993
Persistent link: https://www.econbiz.de/10003990199
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Internal marketing, organisational culture, job satisfaction, and organisational performance in non-life insurance
Shiu, Yung-ming; Yu, Tsu-wei - In: The service industries journal 30 (2010) 5/6, pp. 793-809
Persistent link: https://www.econbiz.de/10003992901
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Exploring public house employee's perceptions of their status : a UK case study
Sandiford, Peter John; Seymour, Diane - In: The service industries journal 30 (2010) 7/8, pp. 1063-1076
Persistent link: https://www.econbiz.de/10003996089
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Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van; Bloemer, Johanna M.; Henseler, Jörg - In: The service industries journal 32 (2012) 1/2, pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
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The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.; Lee, Donhee; Kang, Chang-yuil - In: The service industries journal 32 (2012) 1/2, pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
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The effects of inter-role conflicts on turnover intention among frontline service providers : does gender matter?
Huang, Min-hsin; Cheng, Zhao-hong - In: The service industries journal 32 (2012) 3/4, pp. 367-381
Persistent link: https://www.econbiz.de/10009510682