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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"customer loyalty"
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customer loyalty
Beziehungsmarketing
86
Relationship marketing
86
Dienstleistungsqualität
56
Service quality
56
Customer satisfaction
52
Kundenzufriedenheit
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Consumer behaviour
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Quality management
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Qualitätsmanagement
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Taiwan
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customer satisfaction
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service quality
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Beschwerdemanagement
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Brand image
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Casadesús, Martí
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Marimon, Frederic
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Petnji Yaya, Luc Honore
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Ažman, Slavko
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Boakye, Kwabena G.
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Chang, Chun-Ming
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Chang, Peng-Chan
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Chuang, Chun-Ling
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Chuang, Wang-Ching
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Hsu, Meng-Hsiang
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Lin, Wei-Ching
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Narteh, Bedman
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Ofori, Kwame Simpe
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Thai, Vinh V.
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Yuen, Kum Fai
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of hospitality marketing & management
14
The service industries journal
14
Cogent business & management
9
Services marketing quarterly
8
International journal of electronic customer relationship management : IJECRM
5
Journal of African business
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing
5
Journal of strategic marketing
5
Marketing i menedžment innovacij : m&mi
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
Total quality management & business excellence
5
Global business review
4
International journal of business excellence
4
International journal of business excellence : IJBEX
4
International journal of business information systems : IJBIS
4
Journal for global business advancement : JGBA
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Serbian journal of management : an international journal for theory and practice of management science ; SJM
4
The international review of retail, distribution and consumer research
4
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
4
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
3
Central European business review : CEBR
3
European research studies
3
International journal of business innovation and research
3
International journal of business innovation and research : IJBIR
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of entrepreneurship and small business : IJESB
3
International journal of services and operations management
3
International journal of services and operations management : IJSOM
3
International journal of services, economics and management
3
Journal of business economics and management
3
Journal of open innovation : technology, market, and complexity
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Market : review for marketing theory and practice
3
Nepalese journal of finance : a publication of Uniglobe College
3
Pakistan journal of commerce and social sciences
3
Quality management journal : QMJ
3
Springer eBook Collection
3
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ECONIS (ZBW)
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1
Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Ažman, Slavko
;
Gomišček, Boštjan
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
Saved in:
2
Are customers willing to pay for corporate social responsibility? : a study of individual-specific mediators
Yuen, Kum Fai
;
Thai, Vinh V.
;
Wong, Yiik Diew
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 912-926
Persistent link: https://www.econbiz.de/10011581248
Saved in:
3
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming
;
Hsu, Meng-Hsiang
;
Lee, Yi-Jung
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
Saved in:
4
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
Saved in:
5
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
6
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
7
An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan
Chang, Peng-Chan
;
Chuang, Chun-Ling
;
Chuang, Wang-Ching
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
2
,
pp. 203-217
Persistent link: https://www.econbiz.de/10010477220
Saved in:
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