Similar Search Results

Service sectors in India issues, challenges and opportunities

Jeyakumar, S. (ed.); Muthukumar, V. (ed.) - 2019

Persistent link: https://www.econbiz.de/10012108023

Talent analytics and customer performance : insights from the Indian banking sector

Maitri; Singhal, Samarth - In: International journal of process management and … 15 (2023) 4, pp. 507-523

Persistent link: https://www.econbiz.de/10014433421

Mediation effect of service quality between service innovation and customer word-of-mouth in Indian higher education system

Manohar, Sridhar - In: International journal of business excellence 16 (2018) 2, pp. 127-148

Persistent link: https://www.econbiz.de/10011966946

Relationship between employees engagement and satisfaction at ideal fasterner India private limited

Valliappan, M.; Preethi, R. V. Snigdha - In: International journal of economic research 12 (2015) 2, pp. 399-404

Persistent link: https://www.econbiz.de/10011419839

The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry

Chand, Mohinder - In: The international journal of human resource management 21 (2010) 4/6, pp. 551-566

Persistent link: https://www.econbiz.de/10003992235

Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels

Hewagama, Gayani; Boxall, Peter; Cheung, Gordon W.; … - 2022

This study tests the argument that human resource management in hotels enhances service-recovery performance and job satisfaction through empowering front-line employees to respond to service failures. After an initial phase of qualitative interviewing, dyadic data were gathered through a...

Persistent link: https://www.econbiz.de/10014030415