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Models of customer experience for B2C e-commerce enterprises

Pei, Yilei; Xue, Wanxin; Li, Dandan; Su, Yong - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 24-33

Persistent link: https://www.econbiz.de/10011529132

A consumption system model integrating quality, satisfaction and behavioral intentions in online shopping

Sun, Hongyi; Ni, Wenbin; Wang, Zhiqiang - In: Information technology and management 17 (2016) 2, pp. 165-177

Persistent link: https://www.econbiz.de/10011497718

An e-commerce customer service robot based on intention recognition model

Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44

Persistent link: https://www.econbiz.de/10011529142

Spanish public policies towards the promotion of cloud computing and digital services for SMEs : ITS : Cambridge (UK) September 2016

Calle, Silvia Serrano; Pérez, Jorge; Barroso, Zoraida … - 2016

The paper focuses on the first public programs in Spain to support the introduction of cloud computing services for small and medium-sized enterprises (SMEs) and micro-SMEs, and facilitating the digital transformation of SMEs, stimulating e-commerce and encouraging competitiveness. The paper...

Persistent link: https://www.econbiz.de/10011606474

Nonlinear impact of online retail characteristics on customer satisfaction and loyalty

Tontini, Gerson; Silva, Júlio Cesar da; Beduschi, … - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 152-169

Persistent link: https://www.econbiz.de/10011400401

Click-and-mortar SMEs : attracting customers to your website

Lahuerta Otero, Eva; Muñoz Gallego, Pablo A.; Pratt, … - In: Business horizons 57 (2014) 6, pp. 729-736

Persistent link: https://www.econbiz.de/10010433297

Usage of customer reviews in online shopping : analyzing characteristics of customer reviews

Kräuter, Saskia; Eine, Bastian; Quint, Werner - In: Proceedings of the IWEMB 2019 : Third International …, (pp. 191-210). 2020

Persistent link: https://www.econbiz.de/10012521559

An integrated model for customer's e-loyalty : an evidence from online shopping in Vietnam

Bui Nhat Vuong; Sid Suntrayuth - In: Proceedings of the IWEMB 2019 : Third International …, (pp. 367-406). 2020

Persistent link: https://www.econbiz.de/10012521577

Research on current situation and strategy of e-marketing applications in Chinese SMEs

Baoling, Li - In: Journal of electronic commerce in organizations : the … 12 (2014) 4, pp. 23-31

Persistent link: https://www.econbiz.de/10010506939

Empirical study on multi-channel service quality and customer loyalty of retailers

Yong-zhi, Qi - In: Journal of electronic commerce in organizations : the … 12 (2014) 4, pp. 1-12

Persistent link: https://www.econbiz.de/10010506943