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Lessons in the service sector
Heskett, James L. - In: Harvard business review : HBR 65 (1987) 2, pp. 118-126
Persistent link: https://www.econbiz.de/10001020945
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Trends in market-responsive logistics strategies
Heskett, James L. - In: Die Unternehmung : Swiss journal of business research … 45 (1991) 2, pp. 94-114
Persistent link: https://www.econbiz.de/10001106086
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Marketing
Heskett, James L. - 1976
Persistent link: https://www.econbiz.de/10000557977
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Notes from the search for deep indicators in services
Heskett, James L. - In: Journal of service management 25 (2014) 3, pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
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Managing in the service economy
Heskett, James L. - 1986
Persistent link: https://www.econbiz.de/10013541443
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The customer contact approach to services : theoretical bases and practical extensions
Chase, Richard B. - 2003
Persistent link: https://www.econbiz.de/10001797858
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Revisiting "where does the customer fit in a service operation?" : background and future development of contact theory
Chase, Richard B. - 2010
Persistent link: https://www.econbiz.de/10003968677
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The culture cycle : how to shape the unseen force that transforms performance
Heskett, James L. - 2012 - 1. print.
Persistent link: https://www.econbiz.de/10009346676
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The value profit chain : treat employees like customers and customers like employees
Heskett, James L.; Sasser, William Earl; Schlesinger, … - 2003
Persistent link: https://www.econbiz.de/10004766293
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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
Heskett, James L.; Sasser, William Earl; Schlesinger, … - 1997
Persistent link: https://www.econbiz.de/10004332225