Roca-Puig, Vicente; Escrig-Tena, Ana B. - In: International Journal of Quality & Reliability Management 34 (2017) 7, pp. 1094-1110
Purpose A thorough analysis of nonlinear relationships between quality management (QM) and organizational outcomes has largely been ignored in the current empirical QM literature, which can have profound theoretical and managerial implications. The existence of nonlinear relationships implies...