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Implementing Six Sigma for improving business processes at an automotive bank

Johannsen, Florian; Leist, Susanne; Zellner, Gregor - 2010

Persistent link: https://www.econbiz.de/10008654353

Six sigma as a business process management method in services : analysis of the key application problems

Johannsen, Florian; Leist, Susanne; Zellner, Gregor - In: Information systems and e-business management : ISeB 9 (2011) 3, pp. 307-332

Persistent link: https://www.econbiz.de/10009273453

Wand and Weber's good decomposition conditions for BPMN : An interpretation and differences to Event-Driven Process Chains

Johannsen, Florian; Leist, Susanne; Tausch, Reinhold - In: Business Process Management Journal 20 (2014) 5, pp. 693-729

Purpose – The purpose of this paper is to specify the decomposition conditions of Wand and Weber for the Business Process Model and Notation (BPMN). Therefore, an interpretation of the conditions for BPMN is derived and compared to a specification of the conditions for enhanced Event-Driven...

Persistent link: https://www.econbiz.de/10014688244

Wand and Weber's good decomposition conditions for BPMN : an interpretation and differences to Event-Driven Process Chains

Johannsen, Florian; Leist, Susanne; Tausch, Reinhold - In: Business process management journal 20 (2014) 5, pp. 693-729

Persistent link: https://www.econbiz.de/10010415808

A Six Sigma approach for integrated solutions

Johannsen, Florian; Leist, Susanne - In: Managing service quality : MSQ ; an international journal 19 (2009) 5, pp. 558-580

Persistent link: https://www.econbiz.de/10009525067

The process map as an instrument to standardize processes: design and application at a financial service provider

Heinrich, Bernd; Henneberger, Matthias; Leist, Susanne; … - In: Information systems and e-business management : ISeB 7 (2009) 1, pp. 81-102

Persistent link: https://www.econbiz.de/10009851057

Service integrators in business networks : the importance of relationship values

Heinrich, Bernd; Zellner, Gregor; Leist, Susanne - In: Electronic markets : the international journal on … 21 (2011) 4, pp. 215-235

Persistent link: https://www.econbiz.de/10009405905

The process map as an instrument to standardize processes: design and application at a financial service provider

Heinrich, Bernd; Henneberger, Matthias; Leist, Susanne; … - In: Information systems and e-business management : ISeB 7 (2009) 1, pp. 81-102

Persistent link: https://www.econbiz.de/10003832309

A structured evaluation of business process improvement approaches

Zellner, Gregor - In: Business process management journal 17 (2011) 2, pp. 203-237

Persistent link: https://www.econbiz.de/10009156962

Towards a framework for identifying business process redesign patterns

Zellner, Gregor - In: Business process management journal 19 (2013) 4, pp. 600-623

Persistent link: https://www.econbiz.de/10009780014