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Quantitative comparison of ser...
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Service quality
43
Dienstleistungsqualität
41
Consumer behaviour
33
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31
Customer satisfaction
29
Theorie
29
Kundenzufriedenheit
27
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15
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Prybutok, Victor R.
106
Zhou, Jun
72
Qin, Hong
34
Boakye, Kwabena G.
13
Zhang, Xiaoni
12
Blankson, Charles
10
Booth, Laurence D.
9
Harun, Ahasan
9
Koh, Chang E.
9
Peak, Daniel A.
9
Prybutok, Gayle
9
Hossain, Muhammad Muazzem
8
Ryan, Sherry D.
8
Fang, Jiaming
5
Koong, Kai S.
5
Wen, Chao
5
Chang, Bin
4
Ntantamis, Christos
4
Prybutok, Victor
4
Strutton, David
4
Talukder, Majharul
4
Yue, Pengpeng
4
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3
Beyerlein, Michael
3
David, Alsius
3
Gärtner, Dennis
3
Kappelman, Leon A.
3
Landrum, Hollis T.
3
Liu, Xiaotong
3
Richards, Rhonda J.
3
Rokonuzzaman, Md
3
Scott, Rebecca A.
3
Yang, Zhaojun
3
Abdullah, A. B. M.
2
Abdullah, ABM
2
Al Mamun, Md Rasel
2
Boonme, Kittipong
2
Booth, Laurence
2
Booth, Laurence David
2
Chen, Bokui
2
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
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Quality management journal : QMJ
18
International journal of services and standards
10
Discussion papers / Governance and the Efficiency of Economic Systems
7
Journal of retailing and consumer services
7
SFB/TR 15 Discussion Paper
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Finance research letters
4
International journal of quality and service sciences
4
Industrial Management & Data Systems
3
International Journal of Quality and Service Sciences
3
Journal of decision systems
3
Journal of electronic commerce research : JECR
3
Operations management research : OMR ; advancing practice through theory
3
TILEC Discussion Paper
3
Business Process Management Journal
2
Global finance journal
2
Industrial Robot: An International Journal
2
Information systems and e-business management : ISeB
2
International Journal of Quality & Reliability Management
2
International journal of business and systems research
2
International journal of productivity and quality management : IJPQM
2
International journal of quality & reliability management
2
International journal of services and standards : IJSS
2
International review of economics & finance : IREF
2
Journal of Industrial Engineering and Management (JIEM)
2
Journal of business analytics
2
Journal of industrial engineering and management : JIEM
2
Journal of marketing theory and practice
2
Stochastics and Quality Control
2
Accounting and finance
1
Administrative Sciences
1
Administrative Sciences : open access journal
1
Advances in environmental engineering and green technologies (AEEGT) book series
1
Bruegel Working Paper
1
Business process management journal
1
Decision sciences : DS
1
Discussion Paper Series of SFB/TR 15 Governance and the Efficiency of Economic Systems
1
Discussion paper / Center for Economic Research, Tilburg University
1
Dissertation Series CentER
1
Electronic commerce research
1
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ECONIS (ZBW)
139
Other ZBW resources
22
EconStor
11
BASE
10
OLC EcoSci
10
RePEc
1
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1
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
2
Quantitative analysis of global software piracy : 2003 through 2010
Yang, Zhaojun
;
Zhou, Jun
;
Qin, Hong
;
Koong, Kai S.
- In:
International journal of business and systems research
7
(
2013
)
1
,
pp. 81-100
Persistent link: https://www.econbiz.de/10009742990
Saved in:
3
Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
- In:
International journal of services and standards
5
(
2009
)
4
,
pp. 291-315
Persistent link: https://www.econbiz.de/10003970445
Saved in:
4
Perceived service quality in fast-food restaurants: empirical evidence from China
Qin, Hong
;
Prybutok, Victor R.
;
Zhao, Qilan
- In:
International journal of quality & reliability management
27
(
2010
)
4/5
,
pp. 424-437
Persistent link: https://www.econbiz.de/10003987808
Saved in:
5
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
6
A quantitative model for patient behavioral decisions in the urgent care industry
Qin, Hong
;
Prybutok, Victor R.
- In:
Socio-economic planning sciences : the international …
47
(
2013
)
1
,
pp. 50-64
Persistent link: https://www.econbiz.de/10009727543
Saved in:
7
UCPERF : an urgent care patient satisfaction instrument
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
21
(
2014
)
3
,
pp. 11-25
Persistent link: https://www.econbiz.de/10010383912
Saved in:
8
Using importance ratings to create an information service quality measure
Landrum, Hollis T.
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 295-307
Persistent link: https://www.econbiz.de/10008938344
Saved in:
9
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
10
Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions
Qin, Hong
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
15
(
2008
)
2
,
pp. 35-50
Persistent link: https://www.econbiz.de/10003783570
Saved in:
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