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1
Can servitization enhance customer loyalty? : the roles of organizational IT, social media, and service-oriented corporate culture
Li, Gang
;
Yan, Kaining
;
Wei, Zelong
;
Cheng, T. C. E.
- In:
IEEE transactions on engineering management : EM
70
(
2023
)
1
,
pp. 40-54
Persistent link: https://www.econbiz.de/10014231343
Saved in:
2
Overcoming the service paradox by leveraging organizational design and cultural factors : a combined configuration and contingency approach
Yan, Kaining
;
Cheng, T. C. E.
;
Li, Gang
;
Wei, Zelong
- In:
IEEE transactions on engineering management : EM
68
(
2021
)
2
,
pp. 498-512
Persistent link: https://www.econbiz.de/10012542804
Saved in:
3
Friend or foe? : examining local service sharing between offline stores and e-tailers
Lei, Bozhuang
;
Li, Gang
;
Cheng, T. C. E.
- In:
Omega : the international journal of management science
123
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014533376
Saved in:
4
Omni-channel retailing : do offline retailers benefit from online reviews?
Li, Yiming
;
Li, Gang
;
Tayi, Giri Kumar
;
Cheng, T. C. E.
- In:
International journal of production economics
218
(
2019
),
pp. 43-61
Persistent link: https://www.econbiz.de/10012132795
Saved in:
5
Return shipping insurance : free versus for-a-fee?
Li, Yiming
;
Li, Gang
;
Tayi, Giri Kumar
;
Cheng, T. C. E.
- In:
International journal of production economics
235
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012519435
Saved in:
6
Offline supplementary service strategies for the online marketplace : third-party service or marketplace service?
Zheng, Zhijun
;
Li, Gang
;
Cheng, T. C. E.
;
Wu, Feng
- In:
Transportation research / E : an international journal
164
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013366781
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7
Make-or-buy service capacity decision in a supply chain providing after-sales service
Li, Gang
;
Huang, Feng Feng
;
Cheng, T. C. E.
;
Zheng, Quan
; …
- In:
European journal of operational research : EJOR
239
(
2014
)
2
,
pp. 377-388
Persistent link: https://www.econbiz.de/10010407880
Saved in:
8
Joint supply chain risk management : an agency and collaboration perspective
Li, Gang
;
Fan, Huan
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 83-94
Persistent link: https://www.econbiz.de/10011289820
Saved in:
9
Free riding and coordination in a dual-channel supply chain in e-commerce
Luo, Meiling
;
Li, Gang
;
Cheng, T. C. E.
- In:
International journal of shipping and transport …
8
(
2016
)
3
,
pp. 223-249
Persistent link: https://www.econbiz.de/10011537581
Saved in:
10
Channel selection in a supply chain with a multi-channel retailer : the role of channel operating costs
Wang, Wei
;
Li, Gang
;
Cheng, T. C. E.
- In:
International journal of production economics
173
(
2016
),
pp. 54-65
Persistent link: https://www.econbiz.de/10011444034
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