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A structured evaluation of business process improvement approaches

Zellner, Gregor - In: Business process management journal 17 (2011) 2, pp. 203-237

Persistent link: https://www.econbiz.de/10009156962

Towards a framework for identifying business process redesign patterns

Zellner, Gregor - In: Business process management journal 19 (2013) 4, pp. 600-623

Persistent link: https://www.econbiz.de/10009780014

A structured evaluation of business process improvement approaches

Zellner, Gregor - In: Business Process Management Journal 17 (2011) 2, pp. 203-237

Purpose – The purpose of this paper is to provide a structured overview of so‐called business process improvement (BPI) approaches and their contribution to the actual act of improving. Even though a lot is said about BPI, there is still a lack of supporting the act of improving the process....

Persistent link: https://www.econbiz.de/10014687885

The process map as an instrument to standardize processes: design and application at a financial service provider

Heinrich, Bernd; Henneberger, Matthias; Leist, Susanne; … - In: Information systems and e-business management : ISeB 7 (2009) 1, pp. 81-102

Persistent link: https://www.econbiz.de/10009851057

Six sigma as a business process management method in services : analysis of the key application problems

Johannsen, Florian; Leist, Susanne; Zellner, Gregor - In: Information systems and e-business management : ISeB 9 (2011) 3, pp. 307-332

Persistent link: https://www.econbiz.de/10009851113

Implementing Six Sigma for improving business processes at an automotive bank

Johannsen, Florian; Leist, Susanne; Zellner, Gregor - 2010

Persistent link: https://www.econbiz.de/10008654353

Service integrators in business networks : the importance of relationship values

Heinrich, Bernd; Zellner, Gregor; Leist, Susanne - In: Electronic markets : the international journal on … 21 (2011) 4, pp. 215-235

Persistent link: https://www.econbiz.de/10009405905

What the banking industry learns from automotive

Penzel, Hans-Gert; Risse, Stefan; Zellner, Gregor - In: Banking and information technology : BIT ; a strategic … 14 (2013) 3, pp. 23-37

Persistent link: https://www.econbiz.de/10010223516

Six sigma as a business process management method in services : analysis of the key application problems

Johannsen, Florian; Leist, Susanne; Zellner, Gregor - In: Information systems and e-business management : ISeB 9 (2011) 3, pp. 307-332

Persistent link: https://www.econbiz.de/10009273453

The process map as an instrument to standardize processes: design and application at a financial service provider

Heinrich, Bernd; Henneberger, Matthias; Leist, Susanne; … - In: Information systems and e-business management : ISeB 7 (2009) 1, pp. 81-102

Persistent link: https://www.econbiz.de/10003832309