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SPECIAL ISSUE ON INFORMATION TECHNOLOGIES AND KNOWLEDGE MANAGEMENT - Effective Use of Knowledge Management Systems: A Process Model of Content Ratings and Credibility Indicators
Poston, Robin S.; Speier, Cheri - In: Management information systems : mis quarterly 29 (2005) 2, pp. 221-244
Persistent link: https://www.econbiz.de/10006501180
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Methods of Tracking Intersystem Configuration Management Dependencies
Simon, Judith C.; Dennis, Gregory C. - In: Journal of systems management 44 (1993) 7, pp. 37
Persistent link: https://www.econbiz.de/10006745746
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The Information Technology Workforce: A Comparison of Critical Skills of Clients and Service Providers
Hawk, Stephen; Kaiser, Kate M.; Goles, Tim; Bullen, … - In: Information systems management 29 (2012) 1, pp. 2-13
Persistent link: https://www.econbiz.de/10009822585
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Inter-organizational computer based communication : a study of electronic mail use over wide-area networks
Kettinger, William J. - 1992
Persistent link: https://www.econbiz.de/10004197694
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RESEARCH NOTES - Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality
Kettinger, William J.; Lee, Choong C. - In: Management information systems : mis quarterly 29 (2005) 4, pp. 607-624
Persistent link: https://www.econbiz.de/10006499873
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SPECIAL ISSUE ON ACTION RESEARCH IN INFORMATION SYSTEMS - Informating the Clan: Controlling Physicians' Costs and Outcomes
Kohli, Rajiv; Kettinger, William J. - In: Management information systems : mis quarterly 28 (2004) 3, pp. 363-394
Persistent link: https://www.econbiz.de/10006503209
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F INFORMATION COMMERCE & TECHNOLOGY - Replication of measures in information systems research: The case of IS SERVQUAL Fd:000
Kettinger, William J.; Lee, Choong C. - In: Operations research, Management science : OR MS ; the … 41 (2001) 1, pp. 91-92
Persistent link: https://www.econbiz.de/10006513718
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"Pragmatic Perspectives on the Measurement of Information Systems Service Quality"
Kettinger, William J.; Lee, Choong C. - In: Management information systems : mis quarterly 21 (1997) 2, pp. 223-240
Persistent link: https://www.econbiz.de/10006526335
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"Business Process Change: A Study of Methodologies, Techniques, and Tools"
Kettinger, William J.; Teng, James T.C.; Guha, Subashish - In: Management information systems : mis quarterly 21 (1997) 1, pp. 55-80
Persistent link: https://www.econbiz.de/10006526676
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Sustaining Process Improvement and Innovation in the Information Services Function: Lessons Learned at the Bose Corporation"
Harkness, Warren L.; Kettinger, William J.; Segars, … - In: Management information systems : mis quarterly 20 (1996) 3, pp. 349
Persistent link: https://www.econbiz.de/10006529918