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The effect of knowing a second language and experience working with non-English speakers on job performance

Madera, Juan M.; Dawson, Mary; Neal, Jack A. - In: International journal of hospitality management 31 (2012) 4, pp. 1083-1090

Persistent link: https://www.econbiz.de/10009983826

Customer Perceptions of Corporate Social Responsibility of Service Firms: Impact on Customer Attitudes and Behavioral Intentions

Guchait, Priyanko; Anner, Mark; Wu, Luorong - 2011

Using an experimental research design, this study investigates the influence of customer perceptions of corporate social responsibility (CSR) on customer attitudes (loyalty, trust and commitment) and behavioral intentions (patronage intentions, switching intentions and word of mouth). Focusing...

Persistent link: https://www.econbiz.de/10009468029

The temporal priority of team learning behaviors vs. shared mental models in service management teams

Guchait, Priyanko; Hamilton, Katherine - In: International journal of hospitality management 33 (2013), pp. 19-28

Persistent link: https://www.econbiz.de/10010102353

The role of contingent self-esteem and trust in consumer satisfaction: Examining perceived control and fairness as predictors

Namasivayam, Karthik; Guchait, Priyanko - In: International journal of hospitality management 33 (2013), pp. 184-195

Persistent link: https://www.econbiz.de/10010102368

Customer creation of service products: role of frustration in customer evaluations

Guchait, Priyanko; Namasivayam, Karthik - In: The journal of services marketing 26 (2012) 3, pp. 216-225

Persistent link: https://www.econbiz.de/10009974177

Error management at different organizational levels – Frontline, manager, and company

Guchait, Priyanko; Kim, Min Gyung; Namasivayam, Karthik - In: International journal of hospitality management 31 (2012) 1, pp. 12-23

Persistent link: https://www.econbiz.de/10009819219

Knowledge management in service encounters: impact on customers' satisfaction evaluations

Guchait, Priyanko; Namasivayam, Karthik; Lei, Pui-Wa - In: Journal of knowledge management 15 (2011) 3, pp. 513-528

Persistent link: https://www.econbiz.de/10009014136