Closing time for a retailer or service provider represents a time when a store is in transition from an open domain to a closed domain. During this time, employees’ tasks change from primarily serving customers to managing their closing time activities while concurrently serving customers. As...

Loyalty reward programs play an important strategic role attracting and retaining customers. Surprisingly, reward redemptions receive minimal research attention. Despite widespread reward program offerings, evidence suggests customers increasingly abandon them due to controlling (restrictive)...

Routing problems often utilize experimental networks to represent real world scenarios. However most ignore the inclusion of triangle inequality violations, a phenomenon resulting from delays or rounding errors within a network. This work evaluates the effect of both frequency – the number of...