Narrow search
Showing 1 - 7 of 7
Cover Image
Third Party Customers Infecting Other Customers for Better or for Worse
Tombs, Alastair G.; McColl‐Kennedy, Janet R. - In: Psychology & marketing 30 (2013) 3, pp. 277-292
Persistent link: https://www.econbiz.de/10010072120
Cover Image
Psychological safety, contributions and service satisfaction of customers in group service experiences
Kuppelwieser, Volker G.; Finsterwalder, Jörg - In: Managing service quality : MSQ ; an international journal 21 (2011) 6, pp. 617-636
Persistent link: https://www.econbiz.de/10009801890
Cover Image
Informationen für Studium und Beruf - Das Student Alumni Mentorship Program "SAMP". Mentoring an der Wirtschafts-wissenschaftlichen Fakultät der Katholischen Universität Eichstätt-Ingolstadt.
Finsterwalder, Jörg; Irion, Tobias; Holm, Sebastian - In: Wirtschaftswissenschaftliches Studium : WiSt ; … 34 (2005) 9, pp. 533-537
Persistent link: https://www.econbiz.de/10007433342
Cover Image
Informationen für Studium und Beruf - Das Partnerschaftskonzept. Innovative Lehrmethoden im Marketing an der Universität St. Gallen
Belz, Christian; Finsterwalder, Jörg - In: Wirtschaftswissenschaftliches Studium : WiSt ; … 29 (2000) 6, pp. 351-356
Persistent link: https://www.econbiz.de/10007507562
Cover Image
The effects of film trailers on shaping consumer expectations in the entertainment industry—A qualitative analysis
Finsterwalder, Jörg; Kuppelwieser, Volker G.; de … - In: Journal of retailing and consumer services 19 (2012) 6, pp. 589-596
Persistent link: https://www.econbiz.de/10010027213
Cover Image
Quality in group service encounters: A theoretical exploration of the concept of a simultaneous multi-customer co-creation process
Finsterwalder, Jörg; Tuzovic, Sven - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10008391988