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Marshall, Greg W.
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23
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Journal of retailing
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of Business Research
7
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5
Psychology & marketing
3
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OLC EcoSci
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Exploring internal customer service quality - Service quality among internal organizational units is an often overlooked aspect of service delivery
Marshall, Greg W.
;
Baker, Julie
;
Finn, David W.
- In:
The journal of business & industrial marketing
13
(
1998
)
4-5
,
pp. 381-392
Persistent link: https://www.econbiz.de/10007350240
Saved in:
2
Supplier selection by retailers : research progress and needs
Cravens, David W.
;
Finn, David W.
- In:
Patronage behavior and retail management
,
(pp. 225-244)
.
1983
Persistent link: https://www.econbiz.de/10002038102
Saved in:
3
The effects of retail store environments on consumer perceptions of quality, price and value
Baker, Julie
-
1990
Persistent link: https://www.econbiz.de/10004158348
Saved in:
4
The effects of music, wait-length evaluation, and mood on a low-cost wait experience
Cameron, Michaelle Ann
;
Baker, Julie
;
Peterson, Mark
; …
- In:
Journal of Business Research
56
(
2003
)
6
,
pp. 421-430
Persistent link: https://www.econbiz.de/10005473571
Saved in:
5
It's all at the mall: exploring adolescent girls' experiences
Haytko, Diana L.
;
Baker, Julie
- In:
Journal of retailing
80
(
2004
)
1
,
pp. 67
Persistent link: https://www.econbiz.de/10006610523
Saved in:
6
The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores
Grewal, Dhruv
;
Baker, Julie
;
Levy, Michael
;
Voss, Glenn B.
- In:
Journal of retailing
79
(
2003
)
4
,
pp. 259
Persistent link: https://www.econbiz.de/10006611827
Saved in:
7
Excitement at the Mall: Determinants and Effects on Shopping Response
Wakefield, Kirk L.
;
Baker, Julie
- In:
Journal of retailing
74
(
1998
)
4
,
pp. 515-540
Persistent link: https://www.econbiz.de/10006627832
Saved in:
8
The Effect of Store Name, Brand Name and Price Discounts on Consumers' Evaluations and Purchase Intentions
Grewal, Dhruv
;
Krishnan, R.
;
Baker, Julie
;
Borin, Norm
- In:
Journal of retailing
74
(
1998
)
3
,
pp. 331-352
Persistent link: https://www.econbiz.de/10006627898
Saved in:
9
The Effect of Store Name, Brand Name and Price Discounts on Consumers' Evaluations and Purchase Intentions
Grewal, Dhruv
;
Krishnan, R.
;
Baker, Julie
;
Borin, Norm
- In:
Journal of retailing
19980
,
pp. 331-352
Persistent link: https://www.econbiz.de/10006640007
Saved in:
10
The effects of music, wait-length evaluation, and mood on a low-cost wait experience
Cameron, Michaelle Ann
;
Baker, Julie
;
Peterson, Mark
; …
- In:
Journal of business research : JBR
56
(
2003
)
6
,
pp. 421-430
Persistent link: https://www.econbiz.de/10006721110
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