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Control and involvement HR practices in Indian call centres : still searching for answers
Ananthram, Subramaniam; Teo, Stephen T. T.; Connell, Julia - In: Asia Pacific journal of human resources : APJHR 56 (2018) 2, pp. 196-215
Persistent link: https://www.econbiz.de/10011965584
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Call centres, quality of work life and HRM practices : an in-house/outsourced comparison
Connell, Julia; Hannif, Zeenobiyah - In: Employee relations 31 (2009) 4, pp. 363-381
Persistent link: https://www.econbiz.de/10009516250
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Call centres and the quality of work life: towards a research agenda
Hannif, Zeenobiyah; Burgess, John; Connell, Julia - In: The journal of industrial relations : the journal of … 50 (2008) 2, pp. 271-284
Persistent link: https://www.econbiz.de/10003762506
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Emerging developments in call centre research
Burgess, John; Connell, Julia - In: Labour & industry : a journal of the social and … 14 (2004) 3, pp. 1-13
Persistent link: https://www.econbiz.de/10002099652
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Australian call centres : time to search for a new management model?
Connell, Julia; Hannif, Zeenobyah; Burgess, John - In: International employment relations review 15 (2009) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10008698759
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Working time flexibilities : a paradox in call centres?
Hannif, Zeenobiyah; McDonnell, Anthony; Connell, Julia; … - In: Australian bulletin of labour 36 (2010) 2, pp. 178-193
Persistent link: https://www.econbiz.de/10009126318
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Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: New technology, work and employment 28 (2013) 2, pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
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Having "a say" : forms of voice in Australian call centres
McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: Employee relations 36 (2014) 3, pp. 214-234
Persistent link: https://www.econbiz.de/10010259604
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Employment issues in Australian public sector call centres : differences and similarities with the private sector
Burgess, John; Connell, Julia; Hannif, Zeenobiqah - In: International employment relations review 11 (2005) 1/2, pp. 1-19
Persistent link: https://www.econbiz.de/10003336232
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Call centres and labour turnover : do HRM practices make a difference?
Connell, Julia; Harvey, Helen - In: International employment relations review 10 (2004) 2, pp. 49-65
Persistent link: https://www.econbiz.de/10003127964