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Beziehungsmarketing
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28
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Customer satisfaction
20
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Mattila, Anna S.
Bruhn, Manfred
114
Homburg, Christian
111
Kumar, V.
81
Verhoef, Peter C.
58
Huber, Frank
57
Han, Heesup
54
Reichwald, Ralf
52
Clegg, Stewart
50
Herrmann, Andreas
50
Piller, Frank T.
50
Shani, Abraham B.
50
Bauer, Hans H.
46
Hollebeek, Linda D.
46
Krafft, Manfred
44
Stauss, Bernd
44
Palmatier, Robert W.
42
Vrontis, Demetris
41
Stock-Homburg, Ruth
40
Gil Saura, Irene
38
Mittal, Vikas
38
Djankov, Simeon
37
Töpfer, Armin
37
Cooper, Cary
36
Siddiqui, Danish Ahmed
35
Smith, Alan D.
35
Burnes, Bernard
34
Cunha, Miguel Pina e
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Thaichon, Park
34
Hippner, Hajo
33
Luthans, Fred
33
Martin, Albert
33
Svensson, Göran
33
Tushman, Michael L.
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Wiedmann, Klaus-Peter
33
Ahlert, Dieter
32
Ashkanasy, Neal M.
32
Matzler, Kurt
32
Snower, Dennis J.
32
Van den Poel, Dirk
32
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International journal of hospitality management
11
The journal of services marketing
6
Journal of business research : JBR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
Cornell hospitality quarterly : CQ
2
Journal of service research
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Services marketing quarterly
2
Handbook of hospitality marketing management
1
International journal of internet marketing and advertising : IJIMA
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Journal of retailing
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ECONIS (ZBW)
39
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1
Unfolding deconstructive effects of negative shocks on psychological contract violation, organizational cynicism, and turnover intention
Yang, Chunjiang
;
Chen, Yashuo
;
Zhao, Xinyuan
;
Mattila, …
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293798
Saved in:
2
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
3
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
Saved in:
4
Powerful or powerless customers : the influence of gratitude on engagement with CSR
Mattila, Anna S.
;
Wu, Luorong
;
Choi, Choongbeom
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 519-528
Persistent link: https://www.econbiz.de/10011615541
Saved in:
5
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
6
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
7
What recovery options to offer for loyalty reward program members : Dollars vs. Miles?
Hwang, Yoo Hee
;
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241760
Saved in:
8
Visual design, message content, and benefit type : the case of a cause-related marketing campaign
Gao, Yixing
;
Wu, Luorong
;
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 761-779
Persistent link: https://www.econbiz.de/10012230370
Saved in:
9
Spillover effects of status demotion on customer reactions to loyalty reward promotions : the role of need for status and exclusivity
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1302-1316
Persistent link: https://www.econbiz.de/10012150517
Saved in:
10
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
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