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~person:"Russell, Bob"
~person:"Smith, Chris"
~type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
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Russell, Bob
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Are all call centres the same?
Russell, Bob
- In:
Labour & industry : a journal of the social and …
14
(
2004
)
3
,
pp. 91-109
Persistent link: https://www.econbiz.de/10002099695
Saved in:
2
The next available operator : managing human resources in Indian business process outsourcing industry
Thite, Mohan
(
contributor
);
Russell, Bob
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003785330
Saved in:
3
The next available agent : work organisation in Indian call centres
Thite, Mohan
;
Russell, Bob
- In:
New technology, work and employment
25
(
2010
)
1
,
pp. 2-18
Persistent link: https://www.econbiz.de/10003958119
Saved in:
4
The practice of teamwork in health industry call centres
Valsecchi, Raffaella
;
Wise, Sarah
;
Mueller, Frank
; …
- In:
Employee relations
34
(
2012
)
3
,
pp. 288-305
Persistent link: https://www.econbiz.de/10009560029
Saved in:
5
Work organization, human resource practices and employee retention in Indian call centers
Thite, Mohan
;
Russell, Bob
- In:
Asia Pacific : journal of human resources
48
(
2010
)
3
,
pp. 356-374
Persistent link: https://www.econbiz.de/10008779992
Saved in:
6
"You gotta lie to it": software applications and the management of technological change in a call centre
Russell, Bob
- In:
New technology, work and employment
22
(
2007
)
2
,
pp. 132-145
Persistent link: https://www.econbiz.de/10003494484
Saved in:
7
Call centres : a decade of research
Russell, Bob
- In:
International journal of management reviews : IJMR
10
(
2008
)
3
,
pp. 195-219
Persistent link: https://www.econbiz.de/10003766031
Saved in:
8
"We are nurses, we are supposed to care for people" : professional values among nurses in NHS Direct call centres
Mueller, Frank
;
Valsecchi, Raffaella
;
Smith, Chris
; …
- In:
New technology, work and employment
23
(
2008
)
1/2
,
pp. 2-16
Persistent link: https://www.econbiz.de/10003761585
Saved in:
9
Unions in the information economy: infoservice work and organizing in Australian call centres
Russell, Bob
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 285-303
Persistent link: https://www.econbiz.de/10003762509
Saved in:
10
The new workplace and trade unionism
Ackers, Peter
(
contributor
);
Smith, Chris
(
contributor
); …
-
1996
Persistent link: https://www.econbiz.de/10000912821
Saved in:
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