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New product development and manufacturability techniques and analytics
Smith, Alan D. - In: Organizational productivity and performance …, (pp. 80-95). 2017
Persistent link: https://www.econbiz.de/10011568341
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Transformation of CRM and supply chain management techniques in a new venture
Ditizio, Amber A.; Smith, Alan D. - In: Organizational productivity and performance …, (pp. 96-114). 2017
Persistent link: https://www.econbiz.de/10011568345
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Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D. - In: International journal of services and operations management 7 (2010) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
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Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.; Offodile, O. Felix - In: International journal of services and operations management 9 (2011) 2, pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
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Customer relationship management : a look at incentive programmes and their usefulness in selected service firms
Smith, Alan D. - In: International journal of business innovation and research 3 (2009) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10003808784
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The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D. - In: International journal of services and operations management 7 (2010) 3, pp. 275-299
Persistent link: https://www.econbiz.de/10008798971