//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Improving the prerequisites fo...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
51
Relationship marketing
51
Dienstleistung
44
Services
42
Consumer behaviour
41
Konsumentenverhalten
41
Dienstleistungsqualität
39
Service quality
39
Innovation
38
Dienstleistungssektor
37
Service industry
37
Customer satisfaction
35
Kundenzufriedenheit
35
Customer integration
34
Kundenintegration
34
Theorie
32
Theory
32
Schweden
28
Betriebliche Wertschöpfung
26
Value creation
26
Service-Dominant Logic
25
Service-dominant logic
25
Sweden
25
Service innovation
22
Dienstleistungsinnovation
21
Innovationsmanagement
21
Conjoint analysis
20
Conjoint-Analyse
20
Innovation management
20
Market research
18
Marktforschung
18
Dienstleistungsmarketing
17
Services marketing
17
Customer service
16
Dienstleistungsmanagement
16
Kundenservice
16
Service management
16
Experiment
14
Customer experience
13
New product development
13
more ...
less ...
Online availability
All
Undetermined
84
Free
18
Type of publication
All
Article
184
Book / Working Paper
42
Type of publication (narrower categories)
All
Article in journal
150
Aufsatz in Zeitschrift
150
Aufsatz im Buch
31
Book section
31
Collection of articles of several authors
10
Sammelwerk
10
Aufsatzsammlung
8
Graue Literatur
6
Non-commercial literature
6
Arbeitspapier
3
Case study
3
Fallstudie
3
Working Paper
3
Hochschulschrift
2
Thesis
2
Collection of articles written by one author
1
Company information
1
Conference paper
1
Conference proceedings
1
Festschrift
1
Firmeninformation
1
Konferenzbeitrag
1
Konferenzschrift
1
Sammlung
1
more ...
less ...
Language
All
English
217
Swedish
7
German
1
Undetermined
1
Author
All
Edvardsson, Bo
119
Gustafsson, Anders
110
Witell, Lars
29
Tronvoll, Bård
25
Herrmann, Andreas
17
Huber, Frank
16
Kristensson, Per
12
Enquist, Bo
10
Gebauer, Heiko
8
Strandvik, Tore
8
Gruber, Thorsten
7
McColl-Kennedy, Janet R.
7
Colurcio, Maria
6
Johnson, Michael D.
6
Lervik-Olsen, Line
6
Shams, Poja
6
Wästlund, Erik
6
Bolton, Ruth N.
5
Caruelle, Delphine
5
Ghanbarpour, Tohid
5
Klaus, Philipp
5
Otterbring, Tobias
5
Reynoso, Javier
5
Sirianni, Nancy J.
5
Skålén, Per
5
Blomkvist, Ola
4
Ekdahl, Fredrik
4
Friman, Margareta
4
Jaakkola, Elina
4
Koskela-Huotari, Kaisa
4
Kowalkowski, Christian
4
Nyström, Harry
4
Petros Sebhatu, Samuel
4
Roos, Lars-Uno
4
Snyder, Hannah
4
Tarasi, Crina O.
4
Alänge, Sverker
3
Bowen, David E.
3
Di Pietro, Laura
3
Fisk, Raymond P.
3
more ...
less ...
Institution
All
Academy of Marketing Science
1
Institutionen för Ekonomi och Statistik <Uppsala>
1
QUIS <13, 2013, Karlstad>
1
University of Michigan / Business School
1
Universität Hamburg
1
Published in...
All
Journal of service management
28
Journal of business research : JBR
26
Conjoint measurement : methods and applications
9
The journal of services marketing
8
Managing service quality : MSQ ; an international journal
7
International journal of quality and service sciences
6
Journal of retailing and consumer services
6
Journal of service research
6
Business transformation for a sustainable future
5
Journal of service research : JSR
5
Journal of the Academy of Marketing Science
4
Marketing theory
4
Psychology & marketing
4
The service industries journal
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Conjoint measurement : methods and applications ; with 91 tables
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Involving customers in new service development
3
Journal of retailing
3
Rapport från Institutionen för Ekonomi och Statistik
3
The journal of business & industrial marketing
3
AMS review : official publication of the Academy of Marketing Science
2
IFN working paper
2
Marketing letters : a journal of research in marketing
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
Series on technology management
2
The TQM journal : the international review of organizational improvement
2
A Research Agenda for Service Marketing
1
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Constitutional political economy
1
Customer retention in the automotive industry : quality, satisfaction and loyalty
1
Designing for service : key issues and new directions
1
Driving service productivity : value-creation through innovation
1
Empirica : journal of european economics
1
European journal of marketing : EJM
1
Handbook of service experience
1
Handbook of service science ; [Vol. 1]
1
Implementing international services : a tailorable method for market assessment, modularization, and process transfer
1
Innovating in practice : perspectives and experiences
1
more ...
less ...
Source
All
ECONIS (ZBW)
OLC EcoSci
91
Other ZBW resources
76
RePEc
14
USB Cologne (EcoSocSci)
12
EconStor
2
Showing
1
-
10
of
226
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
Saved in:
2
Match or mismatch : strategy-structure configurations in the service business of manufacturing companies
Gebauer, Heiko
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 198-215
Persistent link: https://www.econbiz.de/10003982855
Saved in:
3
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
4
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
5
Degree of service-oriented in the pulp and paper industry
Davidsson, Nina
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
Saved in:
6
Mapping customer behaviour : a key to successful new service development and innovation
Gustafsson, Anders
;
Edvardsson, Bo
;
Sandén, Bodil
- In:
Innovation of strategic reflexivity
,
(pp. 140-163)
.
2015
Persistent link: https://www.econbiz.de/10010528829
Saved in:
7
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
Saved in:
8
Busy doing nothing : why politicians implement inefficient policies
Gustafsson, Anders
- In:
Constitutional political economy
30
(
2019
)
3
,
pp. 282-299
Persistent link: https://www.econbiz.de/10012251985
Saved in:
9
Conjoint analysis as an instrument of market research practice
Gustafsson, Anders
;
Herrmann, Andreas
;
Huber, Frank
- In:
Conjoint measurement : methods and applications
,
(pp. 5-45)
.
1999
Persistent link: https://www.econbiz.de/10001444653
Saved in:
10
Non-geometric Plackett-Burman designs in conjoint analysis
Blomkvist, Ola
;
Ekdahl, Fredrik
;
Gustafsson, Anders
- In:
Conjoint measurement : methods and applications
,
(pp. 161-181)
.
1999
Persistent link: https://www.econbiz.de/10001444692
Saved in:
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->