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Internationalisation of remote service technologies : a three country study on perception, adaptation and relationship marketing

Paluch, Stefanie - In: Mobility in a globalised world : [economics, …, (pp. 75-86). 2012

Persistent link: https://www.econbiz.de/10009673850

Mobility in marketing and engineering research

Paluch, Stefanie - In: Mobility in a globalised world : [economics, …, (pp. 53). 2012

Persistent link: https://www.econbiz.de/10009673864

Customer expectations of remote maintenance services in the medical equipment industry

Paluch, Stefanie - In: Journal of service management 25 (2014) 5, pp. 639-653

Persistent link: https://www.econbiz.de/10010426056

Smart Services : Analyse von strategischen ud operativen Auswirkungen

Paluch, Stefanie - 2017

Persistent link: https://www.econbiz.de/10011702252

Kundenzufriedenheit mit ferngesteuerten Dienstleistungstechnologien : am Beispiel von diagnostischen Dienstleistungen im Krankenhaus

Paluch, Stefanie - In: Dienstleistungen im Gesundheitssektor : Produktivität, …, (pp. 215-238). 2014

Persistent link: https://www.econbiz.de/10010338588

Towards a New Service Reality - Human-Robot Collaboration at the Service Frontline

Kunz, Werner H.; Paluch, Stefanie; Wirtz, Jochen - 2022

The digital service revolution will significantly change the way we do business. A big part of this revolution are service robots in various forms and shapes. In this article, we illustrate the implication of service robots for the service industry. We compare service robots with traditional...

Persistent link: https://www.econbiz.de/10014085412

"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots

Paluch, Stefanie; Tuzovic, Sven; Holz, Heiko F.; Kies, … - In: Journal of service management 33 (2022) 2, pp. 363-388

Persistent link: https://www.econbiz.de/10012880731

Service robots, agency and embarrassing service encounters

Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Journal of service management 33 (2022) 2, pp. 389-414

Persistent link: https://www.econbiz.de/10012880733

Intelligent automation, service robots, and AI : the service revolution is in full swing

Kunz, Werner H.; Wirtz, Jochen; Paluch, Stefanie - In: Contemporary Trends in Marketing : Problems, Processes …, (pp. 93-110). 2023

Persistent link: https://www.econbiz.de/10014338924

Healthcare Solutions und Remote Services : Praxisbeispiel Siemens AG

Paluch, Stefanie; Wagner, Michael - In: Marketing von Solutions : innovative Ansätze und Best …, (pp. 243-263). 2010

Persistent link: https://www.econbiz.de/10008736875