//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Complaining in cyberspace : th...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
26
Konsumentenverhalten
26
Dienstleistungsqualität
23
Service quality
23
Customer satisfaction
16
Kundenzufriedenheit
16
Beschwerdemanagement
10
China
10
Complaint management
10
Holiday behaviour
10
Hotel industry
10
Hotellerie
10
Urlaubsverhalten
10
Beziehungsmarketing
9
Relationship marketing
9
Viral marketing
8
Virales Marketing
8
Airline
6
Australia
6
Australien
6
Fluggesellschaft
6
Internet marketing
6
Online-Marketing
6
Tourism
6
Tourism marketing
6
Tourismus
6
Tourismusmarketing
6
Brand image
5
Confidence
5
Gastgewerbe
5
Hospitality industry
5
Markenimage
5
Online retailing
5
Online-Handel
5
Personalisierung
5
Personalization
5
Social Web
5
Social web
5
Vertrauen
5
Brand loyalty
4
more ...
less ...
Online availability
All
Undetermined
25
Type of publication
All
Article
54
Type of publication (narrower categories)
All
Article in journal
52
Aufsatz in Zeitschrift
52
Aufsatz im Buch
2
Book section
2
Language
All
English
54
Author
All
Sparks, Beverley
53
Wang, Ying
14
Bradley, Graham L.
9
So, Kevin Kam Fung
9
Weber, Karin
9
Butcher, Ken
5
King, Ceridwyn
5
Browning, Victoria
4
Bradley, Graham
3
Choi, Kijung
3
Coghlan, Alexandra
3
Hsu, Cathy H. C.
3
Liu, Wei
3
McColl-Kennedy, Janet R.
3
Song, Hanqun
3
Herington, Carmel
2
Jin, Xin
2
Walters, Gabrielle
2
Buckley, Ralf
1
Choi, Sejung Marina
1
Dwyer, Kirsty
1
Edgar, Fiona
1
Fulop, Liz
1
Gray, Brendan J.
1
Hahn, Song-Ee
1
Jennings, Gayle
1
Jennings, Gayle R.
1
Jimmieson, Nerina L.
1
Johnston, Nicole R.
1
Lee, Yun Lok
1
Nguyen, Doan T.
1
Pan, Grace W.
1
Pan, Grace Wen
1
Perkins, Helen E.
1
Pratt, Marlene A.
1
Trianasari, Nana
1
Wilkins, Hugh
1
Winlaw, Mike
1
Zapf, Dieter
1
more ...
less ...
Published in...
All
Journal of travel and tourism marketing
9
International journal of hospitality management
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Tourism management : research, policies, practice
6
International journal of contemporary hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Journal of business research : JBR
2
Journal of service management
2
Customer engagement : contemporary issues and challenges
1
Handbook of hospitality operations and IT
1
International journal of event and festival management
1
Journal of management & organization : JMO
1
Psychology & marketing
1
The Cornell hospitality quarterly
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
OLC EcoSci
21
Other ZBW resources
9
BASE
2
EconStor
1
RePEc
1
Showing
1
-
10
of
54
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The influence of online reviews on consumers' attributions of service quality and control for service standards in hotels
Browning, Victoria
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
30
(
2013
)
1/2
,
pp. 23-40
Persistent link: https://www.econbiz.de/10009744655
Saved in:
2
Complaining in cyberspace : the motives and forms of hotel guests' complaints online
Sparks, Beverley
;
Browning, Victoria
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 797-818
Persistent link: https://www.econbiz.de/10008701698
Saved in:
3
The impact of online review on hotel booking intentions and perceptions of trust
Sparks, Beverley
;
Browning, Victoria
- In:
Tourism management : research, policies, practice
32
(
2011
)
6
,
pp. 1310-1323
Persistent link: https://www.econbiz.de/10009270717
Saved in:
4
Cultural drivers of high performing knowledge-intensive service organisations
Edgar, Fiona
;
Gray, Brendan J.
;
Browning, Victoria
; …
- In:
Journal of management & organization : JMO
20
(
2014
)
1
,
pp. 56-78
Persistent link: https://www.econbiz.de/10011904972
Saved in:
5
The role of value and trust in shaping recommendation intentions : evidence from travel app users
Choi, Kijung
;
Wang, Ying
;
Sparks, Beverley
- In:
Tourism analysis : an interdisciplinary tourism & …
27
(
2022
)
3
,
pp. 395-401
Persistent link: https://www.econbiz.de/10013547763
Saved in:
6
Customer's angry voice : targeting employees or the organization?
McColl-Kennedy, Janet R.
;
Sparks, Beverley
;
Nguyen, Doan T.
- In:
Journal of business research : JBR
64
(
2011
)
7
,
pp. 707-713
Persistent link: https://www.econbiz.de/10009151712
Saved in:
7
Business improvement preferences for small/medium hospitality firms in Australia
Butcher, Ken
;
Sparks, Beverley
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 282-296
Persistent link: https://www.econbiz.de/10009157093
Saved in:
8
Antecedents and consequences of consumer value : a longitudinal study of timeshare owners
Bradley, Graham L.
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
51
(
2012
)
2
,
pp. 191-204
Persistent link: https://www.econbiz.de/10009509149
Saved in:
9
Cooling off and backing out : understanding consumer decisions to rescind a product purchase
Sparks, Beverley
;
Bradley, Graham L.
;
Jennings, Gayle R.
; …
- In:
Journal of business research : JBR
67
(
2014
)
1
,
pp. 2903-2910
Persistent link: https://www.econbiz.de/10010235283
Saved in:
10
The influence of customer brand identification on hotel brand evaluation and loyalty development
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
International journal of hospitality management
34
(
2013
),
pp. 31-41
Persistent link: https://www.econbiz.de/10009766748
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->