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Contextual and mediation analysis between TQM critical factors and organisational results in the EFQM Excellence Model framework

Calvo-Mora, Arturo; Picón-Berjoyo, Araceli; … - In: International journal of production research 53 (2015) 7, pp. 2186-2201

Persistent link: https://www.econbiz.de/10010514655

A mediating and multigroup analysis of customer loyalty

Picón-Berjoyo, Araceli; Ruiz-Moreno, Carolina; Castro, … - In: European management journal 34 (2016) 6, pp. 701-713

Persistent link: https://www.econbiz.de/10011625096

The impact of tourism on senior well-being : a study of imserso programmes

Ruiz-Moreno, Carolina; Picón-Berjoyo, Araceli; … - In: Journal of tourism, sustainability and well-being 12 (2024) 2, pp. 167-187

The well-being of older people is currently a priority, due both to the rapid ageing of the population and the negative effects generated by the COVID 19 pandemic. Under the "Active and Healthy Ageing" approach, different sorts of activities, especially tourism, and their influence on improving...

Persistent link: https://www.econbiz.de/10015376217

Consecuencias de un cambio de CEO : efectos a largo plazo sobre el equipo directivo y el rendimiento de la empresa

Domínguez-de la Concha Castañeda, Marta; … - In: Spanish journal of finance and accounting 44 (2015) 165, pp. 72-96

Persistent link: https://www.econbiz.de/10011555322

The relationships between soft-hard TQM factors and key business results

Calvo-Mora, Arturo; Picón, Araceli; Ruiz, Carolina; … - In: International journal of operations & production … 34 (2014) 1, pp. 115-143

Persistent link: https://www.econbiz.de/10010250144

A structural analysis of the EFQM model : an assessment of the mediating role of process management

Suárez, Eva; Roldán, José L.; Calvo-Mora, Arturo - In: Journal of business economics and management 15 (2014) 5, pp. 862-885

Persistent link: https://www.econbiz.de/10010484393

Excellence profiles in Spanish firms with quality management systems

Criado, Fernando; Calvo-Mora, Arturo - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 655-679

Persistent link: https://www.econbiz.de/10003882602

Tourism for all and performance : an analysis of accessibility management in hotels

Calvo-Mora, Arturo; Navarro García, Antonio; … - In: Achieving competitive advantage through quality management, (pp. 111-132). 2015

Persistent link: https://www.econbiz.de/10011300846

The role of strategic planning in excellence management systems

Suarez, Eva; Calvo-Mora, Arturo; Roldán, José Luis - In: European journal of operational research : EJOR 248 (2016) 2, pp. 532-542

Persistent link: https://www.econbiz.de/10011409640

Project to improve knowledge management and key business results through the EFQM excellence model

Calvo-Mora, Arturo; Navarro García, Antonio; … - In: International journal of project management : the … 33 (2015) 8, pp. 1638-1651

Persistent link: https://www.econbiz.de/10011410777