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A quality-based customer servi...
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Dienstleistungsqualität
11
Quality management
11
Qualitätsmanagement
11
Service quality
11
Customer satisfaction
9
Kundenzufriedenheit
9
Gesundheitswesen
5
Health care system
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Consumer behaviour
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Gesundheitsversorgung
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Health care
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Kano model
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Measurement
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Messung
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Bibliometrics
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Dienstleistungssektor
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Fuzzy sets
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Fuzzy-Set-Theorie
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KMU
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Online retailing
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Online-Handel
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SME
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Brazil
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Cluster analysis
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ISO 9001:2015
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Implementation
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Nachhaltige Entwicklung
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Medeiros, Denise Dumke de
14
Melo, Fagner José Coutinho de
13
Albuquerque, André Philippi Gonzaga de
6
Carvalho, Raíssa Souto Maior Corrêa de
4
Guimaraes Junior, Djalma Silva
3
Oliveira, Lucas Ambrósio Bezerra de
2
Azevedo, Eduardo H. Malheiros de
1
Batista, Deise Araújo de
1
Claudino, Calline Neves de Queiroz
1
Filgueiras, Igor Fellype Loureiro Valenca
1
Guimarães Junior, Djalma
1
Jerônimo, Taciana de Barros
1
Lacerda, Anderson Barbosa
1
Nascimento, Ademir Macedo
1
Oenning, Eduardo José
1
Oliveira, Julia Carvalho Fernandes de
1
Pinto, Pablo Aurélio Lacerda de Almeida
1
Rezende, Naia A. de
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Sant'anna, Carlos Henrique Michels de
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Santos, Bruna Keila Macieira
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Santos, Raniere Rodrigues dos
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Silva, Glycia Keylla Lucia da
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Soares, Eduardo José Oenning
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Sobral, Eryka Fernanda Miranda
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Souza, Augusto Sergio da Silva
1
Vasconcelos, Cleiton Rodrigues de
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Xavier, Larissa Arruda de
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Xavier, Larissa de Arruda
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International journal of services and operations management : IJSOM
5
Total quality management & business excellence
3
Benchmarking : an international journal
2
Benchmarking : an international journal ; BIJ
2
International journal of business innovation and research : IJBIR
2
International journal of business innovation and research
1
International journal of logistics systems and management : IJLSM
1
Journal of business research : JBR
1
Journal of food products marketing
1
Journal of nonprofit & public sector marketing
1
Tourism review
1
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ECONIS (ZBW)
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OLC EcoSci
2
RePEc
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1
Improving quality in public health service : an integrated approach to the Kano model and the balanced scorecard
Vasconcelos, Cleiton Rodrigues de
;
Carvalho, Raíssa …
- In:
Journal of nonprofit & public sector marketing
35
(
2023
)
2
,
pp. 215-241
Persistent link: https://www.econbiz.de/10014234453
Saved in:
2
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
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3
A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001 : 2015 requirements
Carvalho, Raíssa Souto Maior Corrêa de
;
Medeiros, …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1674-1690
Persistent link: https://www.econbiz.de/10013415863
Saved in:
4
ISOTRIZ : an approach to support SMEs in implementing ISO 9001:2015 using the TRIZ methodology
Carvalho, Raíssa Souto Maior Corrêa de
;
Medeiros, …
- In:
Total quality management & business excellence
35
(
2024
)
5/6
,
pp. 584-605
Persistent link: https://www.econbiz.de/10014549028
Saved in:
5
Determinants of service quality in the COVID-19 times : an analysis of online shopping in Brazil
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
International journal of services and operations …
46
(
2023
)
3
,
pp. 429-447
Persistent link: https://www.econbiz.de/10014430316
Saved in:
6
Model for formulating competitive strategy : the supplementary health sector case
Santos, Raniere Rodrigues dos
;
Melo, Fagner José …
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
1
,
pp. 219-243
Persistent link: https://www.econbiz.de/10011626133
Saved in:
7
Measurement of logistics service quality of e-commerce
Guimaraes Junior, Djalma Silva
;
Sant'anna, Carlos …
- In:
International journal of logistics systems and …
37
(
2020
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012513532
Saved in:
8
Airline quality assessment towards strategic tourism management improvements
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
Tourism review
77
(
2022
)
2
,
pp. 570-591
Persistent link: https://www.econbiz.de/10012939756
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9
Evaluation of quality in health services : the customer satisfaction as an input for Fuzzy TOPSIS
Melo, Fagner José Coutinho de
;
Albuquerque, André …
- In:
International journal of services and operations …
49
(
2024
)
1
,
pp. 21-41
Persistent link: https://www.econbiz.de/10015072980
Saved in:
10
Measuring quality service : the use of fuzzy Kano model as an input for TOPSIS
Melo, Fagner José Coutinho de
;
Albuquerque, André …
- In:
International journal of business innovation and …
36
(
2025
)
1
,
pp. 58-74
Persistent link: https://www.econbiz.de/10015359148
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