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Customer co‐creation in servic...
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Consumer behaviour
52
Konsumentenverhalten
52
Dienstleistungsqualität
44
Innovation
44
Service quality
44
Beziehungsmarketing
41
Relationship marketing
41
Dienstleistungssektor
38
Service industry
38
Customer satisfaction
35
Kundenzufriedenheit
35
Theorie
32
Theory
32
Dienstleistung
30
Services
29
Customer integration
25
Kundenintegration
25
Service innovation
24
Dienstleistungsinnovation
23
Conjoint analysis
22
Conjoint-Analyse
22
Innovation management
22
Innovationsmanagement
22
Schweden
21
Sweden
21
Experiment
20
Market research
20
Marktforschung
20
Dienstleistungsmanagement
19
Service management
19
Customer service
15
Kundenservice
15
Quality management
15
Qualitätsmanagement
15
Betriebliche Wertschöpfung
13
Value creation
13
Bundling strategy
11
Customer experience
11
Leistungsbündel
11
New product development
11
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Article
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Aufsatz in Zeitschrift
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Collection of articles of several authors
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Sammelwerk
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Aufsatzsammlung
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Case study
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Fallstudie
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Graue Literatur
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English
213
German
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Gustafsson, Anders
111
Witell, Lars
62
Verma, Rohit
46
Kristensson, Per
31
Herrmann, Andreas
17
Edvardsson, Bo
16
Huber, Frank
16
McColl-Kennedy, Janet R.
10
Elg, Mattias
9
Snyder, Hannah
9
Wästlund, Erik
8
Lervik-Olsen, Line
7
Johnson, Michael D.
6
Löfgren, Martin
6
Shams, Poja
6
Bolton, Ruth N.
5
Caruelle, Delphine
5
Gebauer, Heiko
5
Ghanbarpour, Tohid
5
Joglekar, Nitin
5
Kowalkowski, Christian
5
Perks, Helen
5
Sirianni, Nancy J.
5
Blomkvist, Ola
4
Ekdahl, Fredrik
4
Friman, Margareta
4
Gremyr, Ida
4
Jaakkola, Elina
4
Magnusson, Peter
4
Otterbring, Tobias
4
Plaschka, Gerhard
4
Poksinska, Bozena
4
Tarasi, Crina O.
4
Victorino, Liana
4
Burton, Jamie
3
Choi, Sunmee
3
Engström, Jon
3
Gruber, Thorsten
3
Högström, Claes
3
Löfberg, Nina
3
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QUIS <12, 2011, Ithaca, NY>
1
QUIS <14., 2015, Schanghai>
1
University of Michigan / Business School
1
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Journal of business research : JBR
31
Journal of service management
22
Conjoint measurement : methods and applications
9
Journal of retailing and consumer services
8
International journal of quality and service sciences
6
Journal of service research : JSR
6
Journal of service research
5
The journal of services marketing
5
Psychology & marketing
4
The TQM journal : the international review of organizational improvement
4
Conjoint measurement : methods and applications ; with 91 tables
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of retailing
3
Journal of the Academy of Marketing Science
3
Managing service quality : MSQ ; an international journal
3
Research handbook on services management
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
IFN working paper
2
Innovating for trust
2
International journal of production economics
2
Involving customers in new service development
2
Journal of operations management
2
Production and operations management : an international journal of the Production and Operations Management Society
2
Total quality management & business excellence
2
AMS review : official publication of the Academy of Marketing Science
1
Advances in services innovations
1
Agglomeration and firm performance
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Boston University School of Managment Working Paper
1
Business transformation for a sustainable future
1
Constitutional political economy
1
Cornell hospitality quarterly : CQ
1
Corporate strategies & innovations in the emerging global economy
1
Creativity and innovation management
1
Customer retention in the automotive industry : quality, satisfaction and loyalty
1
Debating innovation : perspectives and paradoxes of an idealized concept
1
Decision sciences : DS
1
Empirica : journal of european economics
1
European journal of marketing : EJM
1
European journal of operational research : EJOR
1
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ECONIS (ZBW)
OLC EcoSci
92
Other ZBW resources
84
USB Cologne (EcoSocSci)
12
RePEc
11
EconStor
2
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Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
Saved in:
2
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
3
Idea generation : customer co-creation versus traditional market research techniques
Witell, Lars
;
Kristensson, Per
;
Gustafsson, Anders
; …
- In:
Journal of service management
22
(
2011
)
2
,
pp. 140-159
Persistent link: https://www.econbiz.de/10009155031
Saved in:
4
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
5
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
6
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
7
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
8
Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation
Kristensson, Per
(
ed.
);
Magnusson, Peter
(
ed.
); …
-
2019
Persistent link: https://www.econbiz.de/10011913578
Saved in:
9
Service innovativeness in retailing : increasing the relative attractiveness during the COVID-19 pandemic
Pilawa, Joanna
;
Witell, Lars
;
Valtakoski, Aku
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013364443
Saved in:
10
Let the music play or not : the influence of background music on consumer behavior
Andersson, Pernille K.
;
Kristensson, Per
;
Wästlund, Erik
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
6
,
pp. 553-560
Persistent link: https://www.econbiz.de/10009655509
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