//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Re‐investigating the nature of...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
11
Konsumentenverhalten
11
Beziehungsmarketing
8
Relationship marketing
8
Marketing theory
5
Marketingtheorie
5
Service-Dominant Logic
5
Service-dominant logic
5
Betriebliche Wertschöpfung
4
Dienstleistungsmarketing
4
Dienstleistungsqualität
4
Finland
4
Finnland
4
Satisfaction
4
Service quality
4
Services marketing
4
Value creation
4
Brand image
3
Brand management
3
Customer integration
3
Customer value
3
Dienstleistung
3
Kundenintegration
3
Kundenwert
3
Markenführung
3
Markenimage
3
Services
3
Social Web
3
Social web
3
Zufriedenheit
3
Advertising effects
2
Brand
2
Dienstleistungsinnovation
2
Gesundheitsversorgung
2
Health care
2
Innovation
2
Lieferantenmanagement
2
Markenartikel
2
Marketing management
2
Marketingmanagement
2
more ...
less ...
Online availability
All
Undetermined
7
Free
6
Type of publication
All
Article
29
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
28
Aufsatz in Zeitschrift
28
Arbeitspapier
1
Aufsatz im Buch
1
Book section
1
Case study
1
Fallstudie
1
Graue Literatur
1
Non-commercial literature
1
Working Paper
1
more ...
less ...
Language
All
English
31
Swedish
1
Author
All
Gummerus, Johanna
23
Hellén, Katarina
10
Sääksjärvi, Maria
6
Liljander, Veronica
5
Koskull, Catharina von
4
Kauppinen-Räisänen, Hannele
3
Kelleher, Carol
3
O'Loughlin, Deirdre
3
Skålén, Per
3
Grönroos, Christian
2
Kowalkowski, Christian
2
Peñaloza, Lisa
2
Abad-González, Julio
1
Balabanis, George
1
Brockdorff, Noellie
1
Cova, Bernard
1
Desmet, Pieter
1
Finne, Åke
1
Helkkula, Anu
1
Jokitalo, Maijastiina
1
Korkman, Oskar
1
Laaksonen, Pirjo
1
Lipkin, Michaela
1
Lundqvist, Anna
1
Luomala, Harri T.
1
Magnusson, Peter
1
Medberg, Gustav
1
Nenonen, Suvi
1
Oikarinen, Eeva-Liisa
1
Philström, Minna
1
Pihlström, Minna
1
Riel, Allard C. R. van
1
Rindell, Anne
1
Rodríguez Santos, María Carmen
1
Sepp, Marianne
1
Sihlman, Reija
1
Sihvonen, Antti
1
Sklyar, Alexey
1
Söderlund, Magnus
1
Weman, Emil
1
more ...
less ...
Published in...
All
Journal of service research
3
Journal of marketing management : MM
2
Journal of retailing and consumer services
2
Journal of service management
2
Managing service quality : MSQ ; an international journal
2
Marketing theory
2
Psychology & marketing
2
Consumption culture in Europe : insight into the beverage industry
1
Ekonomiska Samfundets tidskrift
1
European journal of marketing : EJM
1
International journal of quality and service sciences
1
Journal of business ethics : JOBE
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of fashion marketing and management
1
Journal of the Academy of Marketing Science
1
Management research review
1
Meddelanden från Svenska Handelshögskolan
1
Qualitative market research : an international journal
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
OLC EcoSci
14
Other ZBW resources
14
RePEc
2
Showing
1
-
10
of
32
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Re-investigating the nature of tangibility/intangibility and its influence on consumer experiences
Hellén, Katarina
;
Gummerus, Johanna
- In:
Journal of service management
24
(
2013
)
2
,
pp. 130-150
Persistent link: https://www.econbiz.de/10009742804
Saved in:
2
Lyckoforskningen är relevant för marknadsförare men inte oproblematisk
Hellén, Katarina
- In:
Ekonomiska Samfundets tidskrift
64
(
2011
)
2
,
pp. 102-108
Persistent link: https://www.econbiz.de/10009506775
Saved in:
3
E-services as resources in customer value creation : a service logic approach
Gummerus, Johanna
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
5
,
pp. 425-439
Persistent link: https://www.econbiz.de/10008662239
Saved in:
4
Value creation processes and value outcomes in marketing theory : strangers or siblings?
Gummerus, Johanna
- In:
Marketing theory
13
(
2012
)
1
,
pp. 19-46
Persistent link: https://www.econbiz.de/10009740432
Saved in:
5
Happy people manage better in adverse services
Hellén, Katarina
;
Sääksjärvi, Maria
- In:
International journal of quality and service sciences
3
(
2011
)
3
,
pp. 319-336
Persistent link: https://www.econbiz.de/10009405126
Saved in:
6
Happiness as a predictor of service quality and commitment for utilitarian and hedonic services
Hellén, Katarina
;
Sääksjärvi, Maria
- In:
Psychology & marketing
28
(
2011
)
9
,
pp. 934-957
Persistent link: https://www.econbiz.de/10009299414
Saved in:
7
Is there a European shopping-related lifestyle? : investigating the interaction between national culture and shopping-culture
Laaksonen, Pirjo
;
Hellén, Katarina
;
Rodríguez Santos, …
- In:
Consumption culture in Europe : insight into the …
,
(pp. 166-210)
.
2013
Persistent link: https://www.econbiz.de/10009720264
Saved in:
8
Is consumer self-confidence a stable phenomenon? : the effect of mood on self-confidence dimensions
Hellén, Katarina
;
Sääksjärvi, Maria
- In:
Journal of customer behaviour
10
(
2011
)
3
,
pp. 223-243
Persistent link: https://www.econbiz.de/10009577350
Saved in:
9
Development of a scale measuring childlike anthropomorphism in products
Hellén, Katarina
;
Sääksjärvi, Maria
- In:
Journal of marketing management : MM
29
(
2013
)
1/2
,
pp. 141-157
Persistent link: https://www.econbiz.de/10009733427
Saved in:
10
Sometimes a celebrity holding a negative public image is the best product endorser
Sääksjärvi, Maria
;
Hellén, Katarina
;
Balabanis, George
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 421-441
Persistent link: https://www.econbiz.de/10011574403
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->