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Dong, Beibei
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Service quality : the impact of frequency, timing, proximity, and sequence of failures and delights
Sivakumar, K.
;
Li, Mei
;
Dong, Beibei
- In:
Journal of marketing
78
(
2014
)
1
,
pp. 41-58
Persistent link: https://www.econbiz.de/10010250081
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2
The influence of spirituality on buyer perception within business-to-business marketing relationships : a cross-cultural exploration and comparison
Standifer, Rhetta L.
;
Evans, Kenneth R.
;
Dong, Beibei
- In:
Journal of relationship marketing : innovations & …
9
(
2010
)
3
,
pp. 132-160
Persistent link: https://www.econbiz.de/10008778751
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3
The effects of customer participation in co-created service recovery
Dong, Beibei
;
Evans, Kenneth R.
;
Zou, Shaoming
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 123-137
Persistent link: https://www.econbiz.de/10003679924
Saved in:
4
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
5
Factors that influence multinational corporations' control of their operations in foreign markets : an empirical investigation
Dong, Beibei
;
Zou, Shaoming
;
Taylor, Charles Raymond
- In:
Journal of international marketing
16
(
2008
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10003771408
Saved in:
6
The CRM process and the banking industry : insights from the marketing literature
Mantrala, Murali K.
;
Krafft, Manfred
;
Dong, Beibei
; …
- In:
Advances in banking technology and management : impacts …
,
(pp. 159-185)
.
2008
Persistent link: https://www.econbiz.de/10003606642
Saved in:
7
A process-output classification for customer participation in services
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of service management
26
(
2015
)
5
,
pp. 726-750
Persistent link: https://www.econbiz.de/10011503557
Saved in:
8
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Saved in:
9
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
10
Customer participation in services : domain, scope, and boundaries
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 944-965
Persistent link: https://www.econbiz.de/10011779550
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