Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Special section: advancing cus...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
25
Konsumentenverhalten
25
Beziehungsmarketing
21
Relationship marketing
21
Customer satisfaction
18
Dienstleistungsqualität
18
Kundenzufriedenheit
18
Service quality
18
Großbritannien
12
United Kingdom
12
Beschwerdemanagement
9
Bundling strategy
9
Complaint management
9
Leistungsbündel
9
Satisfaction
8
Services
8
B-to-B-Marketing
7
Business-to-business marketing
7
Customer service
7
Dienstleistungssektor
7
Industrie
7
Kundenservice
7
Manufacturing industries
7
Service industry
7
Servitization
7
Zufriedenheit
7
Betriebliche Wertschöpfung
6
Dienstleistung
6
Lieferantenmanagement
6
Supplier relationship management
6
Transformative service research
6
Value creation
6
Business model
5
Business network
5
Customer integration
5
Customer value
5
Dienstleistungsmarketing
5
Geschäftsmodell
5
Higher education institution
5
Hochschule
5
more ...
less ...
Online availability
All
Undetermined
44
Free
4
Type of publication
All
Article
84
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
79
Aufsatz in Zeitschrift
79
Aufsatz im Buch
6
Book section
6
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
83
German
3
Author
All
Gruber, Thorsten
41
Burton, Jamie
28
Alkire, Linda
20
Raddats, Chris
11
Zolkiewski, Judy
10
Bruce, Helen L.
9
Reppel, Alexander
8
Voss, Roediger
8
Szmigin, Isabelle
7
Benoit, Sabine
4
Edvardsson, Bo
4
Fisk, Raymond P.
4
Naudé, Peter
4
Reppel, Alexander E.
4
Story, Victoria
4
Abosag, Ibrahim
3
Ashnai, Bahar
3
Baines, Tim
3
Gustafsson, Anders
3
Henneberg, Stephan
3
Kabadayi, Sertan
3
Kitshoff, Jan
3
Krolikowska, Ewa
3
Rooney, Tara
3
Story, Vicky M.
3
Voss, Rödiger
3
Abboud, Liliane
2
Bates, Ken
2
Benedettini, Ornella
2
Boenigk, Silke
2
Chowdhury, Ilma Nur
2
De Keyser, Arne
2
Gleaves, Robin
2
Kandampully, Jay
2
Keiningham, Timothy
2
Khammash, Marwan
2
Kowalkowski, Christian
2
Kreimer, Aaron A.
2
Köcher, Sören
2
Medway, Dominic
2
more ...
less ...
Published in...
All
Journal of business research : JBR
12
Journal of service management
11
The journal of services marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of marketing management : MM
4
The journal of business & industrial marketing
4
European journal of marketing
3
The service industries journal
3
Hochschulmarketing
2
Journal of customer behaviour
2
Journal of marketing for higher education
2
Qualitative market research : an international journal
2
AMS review : official publication of the Academy of Marketing Science
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production economics
1
International journal of public sector management : IJPSM
1
International journal of services, economics and management
1
Journal of business ethics : JBE
1
Journal of international marketing
1
Journal of marketing education : JME
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of marketing theory and practice
1
Journal of public policy & marketing
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Management and information technology after digital transformation
1
Managing service quality : MSQ ; an international journal
1
New Developments in Online Marketing
1
Qualitative Marktforschung : Konzepte - Methoden - Analysen
1
Research technology management : RTM
1
The TQM journal : the international review of organizational improvement
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
The marketing : accounting interface
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
more ...
less ...
Source
All
ECONIS (ZBW)
Other ZBW resources
40
OLC EcoSci
25
RePEc
5
Showing
1
-
10
of
86
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Special section: advancing customer experience and big data impact via academic–practitioner collaboration
Burton, Jamie
;
Alkire, Linda
;
Gruber, Thorsten
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 142-147
Persistent link: https://www.econbiz.de/10011654609
Saved in:
2
Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
; …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 531-555
Persistent link: https://www.econbiz.de/10010405201
Saved in:
3
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
4
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
5
I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane
;
Bruce, Helen L.
;
Burton, Jamie
- In:
European journal of marketing
57
(
2023
)
10
,
pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
Saved in:
6
Analyzing customer experience feedback using text mining : a linguistics-based approach
Ordenes, Francisco Villarroel
;
Theodoulidis, Babis
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 278-295
Persistent link: https://www.econbiz.de/10010393230
Saved in:
7
Fostering collaborative research for customer experience : connecting academic and practitioner worlds
Burton, Jamie
;
Gruber, Thorsten
;
Gustafsson, Anders
- In:
Journal of business research : JBR
130
(
2021
),
pp. 736-740
Persistent link: https://www.econbiz.de/10012544899
Saved in:
8
Fostering collaborative research for customer experience : connecting academic and practitioner worlds
Burton, Jamie
;
Gruber, Thorsten
;
Gustafsson, Anders
- In:
Journal of business research : JBR
116
(
2020
),
pp. 351-355
Persistent link: https://www.econbiz.de/10012257617
Saved in:
9
Resource integration, value creation and value destruction in collective consumption contexts
Bruce, Helen L.
;
Wilson, Hugh
;
MacDonald, Emma K.
; …
- In:
Journal of business research : JBR
103
(
2019
),
pp. 173-185
Persistent link: https://www.econbiz.de/10012104139
Saved in:
10
Rethinking relationship marketing as consumer led and technology driven : propositions for research and practice
Rooney, Tara
;
Krolikowska, Ewa
;
Bruce, Helen L.
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
1
,
pp. 42-61
Persistent link: https://www.econbiz.de/10012483398
Saved in:
1
2
3
4
5
6
7
8
9
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
