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Operations management : a fiel...
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Chase, Richard B.
16
Dasu, Sriram
4
Bowen, David E.
2
Cook, Lori S.
2
Roth, Aleda V.
2
Stewart, Doug M.
2
Stewart, Douglas M.
2
Tansik, David A.
2
Voss, Chris
2
Apte, Uday M.
1
Heskett, James L.
1
Kellogg, Deborah L.
1
Rust, Roland T.
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Soteriou, Andreas C.
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Production and operations management : an international journal of the Production and Operations Management Society
4
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
3
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Decision line
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Managing service quality : MSQ ; an international journal
1
Operations research, Management science : OR MS ; the international literature digest
1
Sloan management review
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OLC EcoSci
ECONIS (ZBW)
58
USB Cologne (EcoSocSci)
15
RePEc
8
Other ZBW resources
3
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1
B ORGANIZATIONAL BEHAVIOR - Human issues in service design Bz:130
Cook, Lori S.
;
Bowen, David E.
;
Chase, Richard B.
; …
- In:
Operations research, Management science : OR MS ; the …
43
(
2003
)
1
,
pp. 39-40
Persistent link: https://www.econbiz.de/10006507086
Saved in:
2
Operations management: Internationalization and interdisciplinary integration
Chase, Richard B.
;
Zhang, Alex
- In:
International journal of operations & production …
18
(
1998
)
7-8
,
pp. 663-667
Persistent link: https://www.econbiz.de/10006846745
Saved in:
3
MAKE YOUR SERVICE FAIL-SAFE
Chase, Richard B.
;
Stewart, Douglas M.
- In:
Sloan management review
35
(
1994
)
3
,
pp. 35-44
Persistent link: https://www.econbiz.de/10006338042
Saved in:
4
Want to Perfect Your Company's Service? Use Behavioral Science - In any service encounter--from a simple pizza pickup to a complex, long-term consulting engagement-perception is reality. Provocative new research sheds light on the underlying psychology of service encounters: when time seems to fly and when it drags,for example, and what sorts of things stick in customers'memories. Five operating ...
Chase, Richard B.
;
Dasu, Sriram
- In:
Harvard business review : HBR
79
(
2001
)
6
,
pp. 78-85
Persistent link: https://www.econbiz.de/10005949320
Saved in:
5
Constructing an Empirically Derived Measure for Customer Contad
Kellogg, Deborah L.
;
Chase, Richard B.
- In:
Management science : journal of the Institute for …
41
(
1995
)
11
,
pp. 1734-1749
Persistent link: https://www.econbiz.de/10006104143
Saved in:
6
Introduction to the Focused Issue on Service Management
Chase, Richard B.
;
Heskett, James L.
- In:
Management science : journal of the Institute for …
41
(
1995
)
11
,
pp. 1717-1719
Persistent link: https://www.econbiz.de/10006104145
Saved in:
7
Inside This Issue - FEATURES - International Issues - "International service study"
Voss, Chris
;
Chase, Richard B.
;
Roth, Aleda V.
- In:
Decision line
30
(
1999
)
3
,
pp. 4-8
Persistent link: https://www.econbiz.de/10008218455
Saved in:
8
A history of research in service operations: What's the big idea?
Chase, Richard B.
;
Apte, Uday M.
- In:
Journal of operations management : publ. quarterly by …
25
(
2007
)
2
,
pp. 375-386
Persistent link: https://www.econbiz.de/10007603383
Saved in:
9
Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation
Voss, Chris
;
Roth, Aleda V.
;
Chase, Richard B.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 247-266
Persistent link: https://www.econbiz.de/10008072954
Saved in:
10
The Impact of Human Error on Delivering Service Quality
Stewart, Douglas M.
;
Chase, Richard B.
- In:
Production and operations management : an international …
8
(
1999
)
3
,
pp. 240-263
Persistent link: https://www.econbiz.de/10007184308
Saved in:
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