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Parasuraman, A.
53
Berry, Leonard L.
12
Zeithaml, Valarie A.
10
Kaltcheva, Velitchka D.
8
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5
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3
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Journal of the Academy of Marketing Science
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7
Journal of business research : JBR
5
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5
Industrial marketing management : the international journal for industrial and high-tech firms
3
Business horizons
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International journal of quality and service sciences
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OLC EcoSci
ECONIS (ZBW)
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Do customer relationships mitigate or amplify failure responses?
Kaltcheva, Velitchka D.
;
Winsor, Robert D.
;
Parasuraman, A.
- In:
Journal of business research : JBR
66
(
2013
)
4
,
pp. 525-532
Persistent link: https://www.econbiz.de/10010087051
Saved in:
2
The impact of customers' relational models on price-based defection
Kaltcheva, Velitchka D.
;
Winsor, Robert D.
;
Parasuraman, A.
- In:
Journal of marketing theory and practice
18
(
2010
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10009884941
Saved in:
3
Personality-Relatedness and Reciprocity framework for analyzing retailer–consumer interactions
Kaltcheva, Velitchka D.
;
Parasuraman, A.
- In:
Journal of business research : JBR
62
(
2009
)
6
,
pp. 601-609
Persistent link: https://www.econbiz.de/10008882141
Saved in:
4
Personality-Relatedness and Reciprocity framework for analyzing retailer–consumer interactions
Kaltcheva, Velitchka D.
;
Parasuraman, A.
- In:
Journal of business research : JBR
62
(
2009
)
6
,
pp. 601-608
Persistent link: https://www.econbiz.de/10008239822
Saved in:
5
When Should a Retailer Create an Exciting Store Environment?
Kaltcheva, Velitchka D.
;
Weitz, Barton A.
- In:
Journal of marketing
70
(
2006
)
1
,
pp. 107-118
Persistent link: https://www.econbiz.de/10005918551
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6
Impact of promotions on shopper price comparisons
Kaltcheva, Velitchka D.
;
Winsor, Robert D.
;
Patino, Anthony
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 809-815
Persistent link: https://www.econbiz.de/10010108511
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7
Segmenting the toy industry: a study of pre-teen Millennials
Patino, Anthony
;
Kaltcheva, Velitchka D.
;
Lingelbach, David
- In:
The journal of consumer marketing
29
(
2012
)
2
,
pp. 156-163
Persistent link: https://www.econbiz.de/10009840663
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8
Impact of retail environment extraordinariness on customer self-concept
Kaltcheva, Velitchka D.
;
Patino, Anthony
;
Chebat, …
- In:
Journal of business research : JBR
64
(
2011
)
6
,
pp. 551-558
Persistent link: https://www.econbiz.de/10008884441
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9
Service productivity, quality and innovation : implications for service-design practice and research
Parasuraman, A.
- In:
International journal of quality and service sciences
2
(
2010
)
3
,
pp. 277-286
Persistent link: https://www.econbiz.de/10009890278
Saved in:
10
Succeeding in the Big Middle through technology
Sethuraman, Raj
;
Parasuraman, A.
- In:
Journal of retailing
81
(
2005
)
2
,
pp. 107-112
Persistent link: https://www.econbiz.de/10006607078
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