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Employees as Customers: The Role of Social Controls and Employee Socialization in Developing Patronage
Lusch, Robert F.; Boyt, Thomas; Schuler, Drue - In: Journal of business research : JBR 35 (1996) 3, pp. 179-188
Persistent link: https://www.econbiz.de/10006738139
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Employees as customers: The role of social controls and employee socialization in developing patronage
Lusch, Robert F.; Schuler, Drue; Boyt, Thomas - In: Operations research, Management science : OR MS ; the … 36 (1996) 4, pp. 459-462
Persistent link: https://www.econbiz.de/10006530468
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PAPERS - New perspectives on marketing mix programme standardisation
Michell, Paul; Lynch, James; Alabdali, Obaid - In: International business review : the official journal of … 7 (1998) 6, pp. 617-634
Persistent link: https://www.econbiz.de/10005972151
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Exploring the Foundations of Trust
Michell, Paul; Reast, John; Lynch, James - In: Journal of marketing management : MM 14 (1998) 1-3, pp. 159-172
Persistent link: https://www.econbiz.de/10006993513