//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"olc"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Experience, Service Operations...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Type of publication
All
Article
84
Language
All
Undetermined
82
English
2
Author
All
Roth, Aleda V.
47
Voss, Chris
24
Chase, Richard B.
15
Blackmon, Kate
7
Balasubramanian, Sridhar
4
Dasu, Sriram
4
Froehle, Craig M.
4
Fynes, Brian
4
Menor, Larry J.
4
Rosenzweig, Eve D.
4
Siemsen, Enno
4
Hanson, Philip
3
Oliveira, Pedro
3
Paiva, Ely Laureano
3
Bowen, David E.
2
Cattani, Kyle D.
2
Cook, Lori S.
2
Fensterseifer, Jaime Evaldo
2
Flynn, Barbara B.
2
Gaur, Vishal
2
Gilland, Wendell
2
Ishman, Michael D.
2
Lee, Peggy D.
2
Miller, Jeffrey G.
2
Parente, Diane H.
2
Singhal, Vinod
2
Soteriou, Andreas C.
2
Stewart, Doug M.
2
Stewart, Douglas M.
2
Tansik, David A.
2
Ward, Peter T.
2
Akkermans, Henk
1
Anand, Gopesh
1
Anderson, Jamie
1
Apte, Uday M.
1
Bapuji, Hari
1
Blackmon, Kathryn L.
1
Boyer Roger Hallowell, Kenneth K.
1
Boyer, Kenneth K.
1
Búrca, Seán de
1
more ...
less ...
Published in...
All
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
21
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
Production and operations management : an international journal of the Production and Operations Management Society
11
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Business strategy review
5
Operations research, Management science : OR MS ; the international literature digest
4
Decision line
2
Journal of engineering and technology management : JET-M
2
Manufacturing & service operations management : M & SOM
2
Planning review : a publ. of The Planning Forum, The International Society for Planning and Strategic Management
2
The journal of business & industrial marketing
2
European journal of operational research : EJOR
1
European quality : the official journal of the European Organization for Quality
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
Industrial management & data systems
1
International journal of production economics
1
International journal of service industry management : IJSIM
1
Journal of knowledge management
1
Managing service quality : MSQ ; an international journal
1
Review of financial economics : RFE
1
Scandinavian journal of management
1
Sloan management review
1
Technological forecasting & social change : an international journal
1
The journal of product innovation management : an internat. publication of the Product Development & Management Association
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
more ...
less ...
Source
All
OLC EcoSci
ECONIS (ZBW)
113
Other ZBW resources
38
USB Cologne (EcoSocSci)
20
RePEc
19
BASE
5
USB Cologne (business full texts)
1
more ...
less ...
Showing
1
-
10
of
84
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Inside This Issue - FEATURES - International Issues - "International service study"
Voss, Chris
;
Chase, Richard B.
;
Roth, Aleda V.
- In:
Decision line
30
(
1999
)
3
,
pp. 4-8
Persistent link: https://www.econbiz.de/10008218455
Saved in:
2
Applications of empirical science in manufacturing and service operations
Roth, Aleda V.
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
4
,
pp. 353-367
Persistent link: https://www.econbiz.de/10009866190
Saved in:
3
B ORGANIZATIONAL BEHAVIOR - Human issues in service design Bz:130
Cook, Lori S.
;
Bowen, David E.
;
Chase, Richard B.
; …
- In:
Operations research, Management science : OR MS ; the …
43
(
2003
)
1
,
pp. 39-40
Persistent link: https://www.econbiz.de/10006507086
Saved in:
4
Operations management: Internationalization and interdisciplinary integration
Chase, Richard B.
;
Zhang, Alex
- In:
International journal of operations & production …
18
(
1998
)
7-8
,
pp. 663-667
Persistent link: https://www.econbiz.de/10006846745
Saved in:
5
MAKE YOUR SERVICE FAIL-SAFE
Chase, Richard B.
;
Stewart, Douglas M.
- In:
Sloan management review
35
(
1994
)
3
,
pp. 35-44
Persistent link: https://www.econbiz.de/10006338042
Saved in:
6
Want to Perfect Your Company's Service? Use Behavioral Science - In any service encounter--from a simple pizza pickup to a complex, long-term consulting engagement-perception is reality. Provocative new research sheds light on the underlying psychology of service encounters: when time seems to fly and when it drags,for example, and what sorts of things stick in customers'memories. Five operating ...
Chase, Richard B.
;
Dasu, Sriram
- In:
Harvard business review : HBR
79
(
2001
)
6
,
pp. 78-85
Persistent link: https://www.econbiz.de/10005949320
Saved in:
7
Constructing an Empirically Derived Measure for Customer Contad
Kellogg, Deborah L.
;
Chase, Richard B.
- In:
Management science : journal of the Institute for …
41
(
1995
)
11
,
pp. 1734-1749
Persistent link: https://www.econbiz.de/10006104143
Saved in:
8
Introduction to the Focused Issue on Service Management
Chase, Richard B.
;
Heskett, James L.
- In:
Management science : journal of the Institute for …
41
(
1995
)
11
,
pp. 1717-1719
Persistent link: https://www.econbiz.de/10006104145
Saved in:
9
A history of research in service operations: What's the big idea?
Chase, Richard B.
;
Apte, Uday M.
- In:
Journal of operations management : publ. quarterly by …
25
(
2007
)
2
,
pp. 375-386
Persistent link: https://www.econbiz.de/10007603383
Saved in:
10
The Impact of Human Error on Delivering Service Quality
Stewart, Douglas M.
;
Chase, Richard B.
- In:
Production and operations management : an international …
8
(
1999
)
3
,
pp. 240-263
Persistent link: https://www.econbiz.de/10007184308
Saved in:
1
2
3
4
5
6
7
8
9
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->